KTN USA and Big Tree Hospitality announced the official signing of an alliance partnership agreement to develop and market training services in the Russian & the CIS Markets.

KTN USA, the hotel industry's best source for training in the topic areas of reservations sales, front desk hospitality/guest service excellence, and revenue optimization, and Big Tree Hospitality Training Company, is a provider of training, mystery guest and mystery call programs for hotels in Russia and the CIS.

The companies will work together to adapt the current KTN programs and services and also to develop new training materials for the Russian hospitality market with full accordance to international standards.  The companies will also focus on the implementation of new reservations mystery shopping standards for the assessment and benchmarking of hotel reservations performance in the Russian and CIS hotels.

KTN and Big Tree also announced plans to schedule a series of open Master Certification Classes that will be conducted by Doug Kennedy and his KTN team in Moscow. 

KTN President Doug Kennedy said…"We're extremely excited to be reaching out to the hotel industry in Russia and CIS through this alliance partnership."  

"We were immediately comfortable working with the Big Tree team and it was easy to recognize they had the level of professionalism and years of experience we were looking to affiliate with," he added.

"I am very optimistic regarding the future of the partnership, because in Russia we are still evolving the standards and trainings that are common for the international hospitality market. I think that KTN's training methodology will be of great value and demand for Russian hotels", commented Andrei Malyshev, Managing Director, Big Tree Hospitality Training Company.