Key trends driving modern airport baggage handling, such as automation, advanced technology integration, and sustainability initiatives.

In air travel, efficient baggage handling stands as a linchpin for ensuring seamless journeys and satisfied passengers.

According to SITA’s Baggage IT insights 2023 report, after more than a decade of reduction in mishandled bags, the global mishandling rate surged to 7.6 bags per thousand passengers in 2022 which was 74.7% more than 2021.

According to the newest report from SITA Baggage Insights Report 2024, the global mishandled bag rate (MBR) has dropped 63% since 2007 which is a fantastic improvement for the industry. However, as passenger numbers continue to grow, so too will the volume of mishandled bags.

Within the past year alone the MBR improved by 9%, but this still represents over 10 million pieces of luggage that were delayed, mislaid, misdirected or stolen. As the latest report rightly points out, the average passenger checks 1.2 bags.

An extra 1 billion people flew last year which meant that the industry mishandled 10 million more bags. What happens when passenger numbers rise by another 5 billion by 2040?

Lost luggage leads to bad press with global headlines and passenger stories being highlighted in the tabloid newspapers.

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