Château Élan Resort and Winery partners with Travel Outlook to use AI to increase bookings and customer satisfaction
Tuesday, 19th March 2024
Source : Travel Outlook - The Premier Hotel Call Center™

Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that Château Élan Winery and Resort, a 3500 square acre vineyard and resort set in the rolling hills of Northern Georgia, has partnered with Travel Outlook, The Premier Hotel Call Center™.

Château Élan will use Travel Outlook’s artificial intelligence tools and services to bring enhanced customer service and voice channel excellence to Château Élan.

Château Élan Winery and Resort is nestled in the picturesque foothills of Georgia's lush wine country and is a luxurious haven that seamlessly blends Old World charm with modern elegance.

In a stunning landscape setting, this enchanting retreat offers French-inspired architecture complete with towering turrets, sweeping staircases, and manicured gardens. The ambiance exudes sophistication and refinement, setting the stage for a truly unforgettable experience and a captivating escape from the hustle and bustle of everyday life.

Château Élan’s award-winning winery offers a variety of exquisite wines, and guests can participate in hands-on winemaking classes. The European-style spa offers a sanctuary of serenity, with an extensive menu of indulgent treatments and therapies designed to pamper the body and soothe the soul. Food lovers will enjoy Château Élan's diverse array of dining venues, from elegant fine dining establishments serving the freshest local ingredients to casual eateries offering flavorful fare in a relaxed setting.

For those looking to stay active, the resort offers championship golf courses, tennis courts, and miles of scenic hiking and biking trails. And when it's time to unwind, the resort's sparkling swimming pools and inviting lounges provide the perfect backdrop for relaxation and leisure.

As the first and only call center certified by the Kennedy Training Network (KTN), Travel Outlook uses a one-of-a-kind sales approach developed in jointly with Forbes and KTN to train its reservations specialists. Travel Outlook uses artificial intelligence tools to evaluate every call, by every agent, every day, to achieve the highest level of performance for its team. With this proprietary approach, Travel Outlook converts up to 70% of the qualified reservations calls it receives to revenue for the hotel.

Château Élan is also installing Travel Outlook’s innovative guest-led conversational AI assistant Annette, the Virtual Hotel Agent™. Annette offers unmatched caller engagement and an immersive on-brand experience. Annette’s technology understands the guest’s request regardless of accents or background noise, and allows the guest to lead the conversation, creating natural, human-like interactions. Annette can affordably answer over 60% of calls to the front desk, helping to address staffing shortages.

Travel Outlook is building a specialized sales and service strategy to cater to the unique sales and operational needs of Château Élan. These strategies will help Château Élan boost revenue while retaining their excellent reputation for luxury and top-notch customer service.

Robert Woolridge Resort Complex General Manager Château Élan Winery and Resort Robert Woolridge, Resort Complex General Manager for Château Élan Winery and Resort, said, "We are delighted to begin our partnership with Travel Outlook, a company that shares our dedication to excellence. As we continue to grow, we expect Travel Outlook’s experience in customer service to complement our dedication to our guests. We look forward to continued growth and increased reservations with Travel Outlook in our corner.”

Travel Outlook Travel Outlook's President, John Smallwood, stated, "We are thrilled to join forces with Château Élan, a property with a reputation for luxury and a shared commitment to service. Our team is fully committed to delivering exceptional results that speak for themselves. We’re excited to help Château Élan enhance their first impression with our voice channel proficiency.”

For additional information on Travel Outlook, The Premier Hotel Call Center™:

John Smallwood, President
jsmallwood@traveloutlook.com / Mobile 505-470-3241

About Travel Outlook, The Premier Hotel Call Center™
Given its progressive approach to the voice channel – in terms of performance, training, transparency, testing and the tools used to measure performance – Travel Outlook, The Premier Hotel Call Center™ is the leading voice reservations team in hospitality. Travel Outlook's valued client list includes Viceroy Hotel Group, HEI Hotels and Resorts, Curator Hotels and Resorts, Outrigger, KSL Resorts, Proper Hospitality Group, Atlantis, The Irvine Company, and many others. Travel Outlook's team and approach increases sales conversion and helps to create more effective voice communication between hotels and their guests, resulting in improved social scores in addition to increased voice channel revenue. For more information, visit traveloutlook.com

About Annette, The Virtual Hotel Agent™
Annette is a guest-led conversational AI assistant designed specifically for the hospitality industry. Annette has been programmed using a breakthrough approach to conversational AI, using natural language understanding software built from human conversations. Using social media, chat forums, and movie dialogue, Annette learns from billions of casual human conversations to understand human inflections and multi-turn queries. This revolutionary approach means Annette understands callers no matter what they say, when they say it, or how they speak. Annette can answer FAQs specific to your property, understand multiple languages, route calls, send follow up texts, and more. For more information, visit traveloutlook.com/annette.

About Château Élan Winery and Resort
Spanning 3,500 acres of rolling hills and wooded forests, Château Élan reigns as North Georgia’s premier destination resort. A favorite for weekend getaways, corporate retreats, and everything in between, this sprawling property features stunning indoor and outdoor event spaces, multiple restaurants, professionally staffed golf and tennis clubs, a world-class spa, and more.

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