Travel Outlook, the Premier Hotel Call Center™ and owner of Annette the Virtual Hotel Agent™ is pleased to announce that hotel industry veteran Judy Cassidy is joining Travel Outlook as Senior Sales Executive.

Judy’s extensive experience with hospitality technology will be a perfect fit when presenting Travel Outlook’s hotel services to potential clients.   

“Judy will be an outstanding addition to our team, as she brings a deep understanding of what hospitality clients would need to be successful and how our tools can be of benefit to them”, said John Smallwood, Travel Outlook’s President.  

“As we continue our growth and focus across the United States and the rest of the world, Judy’s organization and sales leadership abilities will accelerate our growth, and we are very excited that she has chosen to join us.”

Judy brings over twenty years of sales and leadership experience in hospitality to Travel Outlook, ranging from revenue management to hotel management with an emphasis in technology.  “Judy brings exceptional knowledge and experience to this important leadership role and will clearly demonstrate to our clients how our solutions can help our clients work more effectively in a rapidly business environment,” said Smallwood. 

Judy’s responsibilities will encompass direct sales and sales team leadership, growing Travel Outlook’s revenue through expanding its presence in new geographies and contributing to the company’s marketing and business strategies. Travel Outlook sees strong opportunities in key hotel and restaurant verticals, and Judy will emphasize Travel Outlook’s innovations that assist hotels impacted by changes in business environments fueled by the pandemic.   

Judy said, “I am honored to join the Travel Outlook team, and I look forward to finding new clients for our call center services, as well as clients interested in reducing labor expense by using Annette in key areas of their business.  Travel Outlook is perfectly positioned to help our clients increase their net operating income.”

For additional information:

Travel Outlook, the Premier Hotel Call Center™:

John Smallwood, President

jsmallwood@traveloutlook.com

Mobile 505-470-3241

About Travel Outlook the Premier Hotel Call Center™

Given its progressive approach to the voice channel – in terms of performance, training, transparency, testing and the tools used to measure performance – Travel Outlook is the leading voice reservations team in hospitality.  Travel Outlook's valued client list includes Viceroy Hotel Group, Curator Hotel Collection, Outrigger Hotels, KSL Resorts, Springboard Hotels, Proper Hospitality Group, Pacific Hospitality Group, Atlantis, The Irvine Company, Catalina Island, and many others.  Travel Outlook increases sales conversion and creates effective voice communication between hotels and their guests, resulting in improved social scores in addition to increased voice channel revenue. www.traveloutlook.com   

About Annette, The Virtual Hotel Agent™ 

Annette (formerly “Bella” by Travel Outlook) is an AI powered virtual call center agent that represents the next generation of voice bots designed specifically for the Hospitality industry. Annette has been programmed using a breakthrough approach to voice bots, a system built from human conversations. Using social media, chat forums, and movie dialogue, Annette learns from billions of casual human conversations to understand human inflections and multi-turn queries. This revolutionary approach means Annette understands callers no matter what they say, when they say it, or how they speak. Annette can answer FAQs specific to your property, understand multiple languages, route calls, send follow up texts, and more.

MEDIA CONTACT:

Raul Vega, President, LEVEL 5 Hospitality, LLC
vega@level5hospitality.com

Mobile: 954-817-6371