In 2021, encouraging signs of recovery emerged and the rebound is reflected in the Group’s performance, with the revenue up 34% compared with 2020, and net profit turned positive. 

Today, Sébastien Bazin talks about our 2021 results in video and thanks our teams for their unwavering engagement throughout the year. He discusses the strength of our growing international network and highlights Accor's perspectives and key focuses for the future.

Priority will especially be given to empowering & attracting talent and implementing a more sustainable hospitality, to give back more than we take and positively impact the communities where we operate.

Consolidated revenue

In 2021, the Group reported a consolidated revenue of €2,204 million, up 34% like-for-like (LFL) versus FY 2020. By activity, this growth breaks down into a 36% increase for HotelServices and 29% for Hotel Assets & Other. To provide a comparison with RevPAR (presented as the change versus FY 2019 throughout this release), the like-for-like decline in revenue versus FY 2019 is (42)%.

Sébastien Bazin, Chairman and Chief Executive Officer of Accor, said:
“Despite a disrupted start of the year due to overall health restrictions, 2021 showed significant improvement in our business, as of the spring, with trends picking-up month after month right up to December. Our solid performances were achieved owing to the strength of our brands, our financial discipline and the sterling efforts of our teams who, throughout the year, demonstrated determination, tenacity and generosity. Thanks to their mobilization, we emerge stronger from this crisis and have gained market shares in all our key regions. Moreover, our pipeline continues to flourish, with Luxury & Upscale segment representing close to 40% of future openings, a 12-point increase in the past 4 years. As the desire to escape and to resume travelling has never been stronger, we are well underway to make the most of this rebound in all our markets. In 2022, we will continue to unfold our vision of ever-more experience-driven and sustainable tourism, facilitated by digital technologies. Armed with these strengths, we are confident in our capacity to enduringly continue creating value for our partners as well as our shareholders.”

As of April 2021, Accor enjoyed a sequential rebound in business, with RevPAR improving month after month. This improvement in demand meant that average room rates came close to or, in many destinations at the end of 2021, even exceeded pre-Covid-19 levels.

Although the effects of this unprecedented crisis linked to the Covid-19 pandemic have not yet fully disappeared, all of the Group’s geographies now appear to be well on the way to enjoying more “normative” levels of business. With Omicron variant outbreak, January marked a pause in the monthly RevPAR improvement seen since April, but February is already a turning point.

During 2021, Accor organically opened 288 hotels, representing 41,000 rooms, resulting in a net growth in the network of 3% over the 12-month period. At the end of December 2021, the Group had a hotel portfolio of 777,714 rooms (5,298 hotels) and a pipeline of 214,000 rooms (1,218 hotels).

For 2022, the Group expects a net unit growth of 3.5%.

Discover the 2021 Full-Year results key figures