HPL Hotels & Resorts (HPLHR), a Singapore-based hospitality management company and a wholly owned subsidiary of Singapore main-board listed Hotel Properties Limited (HPL), signs an agreement with Pelican System (Version 2.0) to implement their web-based reservation system to improve online control over rates and allotments.

This agreement applies to all the 10 hotels and resorts managed by HPL Hotels & Resorts, which include the five Concorde Hotels – Singapore, Kuala Lumpur, Shah Alam, Kuala Lumpur International Airport and Gold Coast; Hard Rock Hotels in Bali and Pattaya; and three boutique resorts - Casa del Mar - Langkawi, The Lakehouse - Cameron Highlands and Rihiveli Beach Resort - Maldives. The system is expected to go live on 16 September 2004.

"With Pelican System, it enables us to manage all our online bookings and rates distribution to all market segments from Internet users, travel agents to corporate clients. We would have better control over rates; ability to implement flexible rates structure through distribution of confidential rates and ad hoc promotional rates for different seasons and need periods of the hotels to travel agents and corporate clients. In addition, the system also allows our hotels to provide room allotments, with easy instant confirmation of every reservation, based on rate categories to achieve greater overall yield," said Edmund Nicholas, Vice President of Marketing for HPL Hotels & Resorts.

Added Mr Nicholas, "Being extremely user friendly and providing greater distribution and geographical reach, Pelican will assist our hotels to increase the number of travel agents and corporate clients worldwide without the hassle of manual administration procedures, thus ensuring better customer service and satisfaction."

Pelican's flexible and secured reservation system allows all online users to make, change and cancel reservations instantly without hassle. Users can also make additional requests such as airport transfers, additional meals and other services, pertaining to the reservation online. Its custom-designed reservation pages feature also allows hotels to format pages to reflect the hotels' looks and feel and feature packages and promotional information in detail.

"We are confident with Pelican's advanced architecture program and database structure design to provide the flexibility to fulfil our hotels' differing needs and requirements. Thus, maximising hotels' sales and marketing efforts and effectiveness to achieve overall yield of hotels' revenues," said Mr Nicholas.


About Pelican System
Pelican is an Internet-based reservation system designed to manage all types of bookings, whether made directly by guests or through travel agents and corporate clients.

For Internet users (direct guests) Pelican will provide instant confirmation of reservations made through a hotel website, and will notify the hotel's Reservation Department though automatically generated e-mail messages.

For travel agents and corporate clients Pelican offers a feature called "Online Contracting," which eliminates the need for paper-based, fixed-term contracts, allowing the hotel to set and adjust rates and allotments instantly according to seasonal period, special events, or unexpected demand.

Pelican System provides a secure link to agents and clients, allowing hotels to distribute confidential trade rates to pre-authorized recipients, and to share allotments among many agents and clients on a "first-come-first-served" basis. Each agent or client accesses the system directly from the hotel's own website with a unique login/password combination, allowing the hotel to assign each user to a specific group, and to determine the information and privileges each group will receive.

With Pelican System, the hotel has complete control at all times, and can easily monitor activity through instantly generated summaries and full reports.

For more detail about how Pelican System can assist your hotel please visit www.pelicansystem.com