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Travel agents favor hotels providing instant reservation confirmation
Thursday, 29th January 2004
Source : Pelican System
A recent survey of 400 retail travel agents from North America, Europe and Asia Pacific indicates that favorable room allotments – rather than low room rates – often determines which hotel a travel agent will recommend to a client.

According to the survey conducted by the Pelican E-distribution System:
  1. Agents tend to recommend hotels granting room allotments because they can confirm a client's reservation on the spot, eliminating the possibility that the client will contact a competing agent during the waiting period.
  2. Competitive rates are also an important factor in today's travel industry, where room rate and other information is widely available to consumers. Special rates allow an agent to take a reasonable commission while offering clients a discount from a hotel's published rack rate.
  3. Up to 70 % of business from wholesalers is generated by retail travel agents.
The survey also indicates that:
* Leisure-market packages are easier to sell if they include amenities such as airport pick-up, breakfast, spa treatments and tours.
* Booking lead times differ greatly according to market segment:
  - Leisure travelers 1-12 months
  - Business travelers 0-14 days
  - Convention and Exhibition 3 – 60 days

About Pelican E-distribution System.
Pelican System is a Hotel Rates and Room E-Distribution System. It provides hotel industry with effective new ways to distribute Room Rates and Room Inventory (Allotment) to various market segments such as Travel Agents, Corporate Clients and Internet Users.

Manage plus control over Room Allotment
Hotels have difficulty in issuing Room Allotment to every Travel Agent, Corporate Clients, or Internet User manually. Pelican allows hotels to manage their room allotment better! Room Allotment can be allotted to a specific group of Travel Agents or Corporate Clients, maximizing the allocation and provide equal opportunity for all clients.

Manage plus control over Room Rates.
Businesses outside GDS bookings require hotels to issue manual written contract to Travel Agencies and Corporate Clients. In doing this, hotels might not realize that they are giving up some control on their Room Rates over some period of time until contract is expired. With Pelican system, Hotels will be able to load and control all negotiated rates, by providing login to Travel Agencies or Corporate Clients.

Dramatically Increase your Direct Clients
Pelican System assist hotels to increase the number of Travel Agents and Corporate Clients that can be handled, compared to traditional manual contracting method, and yet remain User Friendly. Good-bye tedious administration work!






Pelican has offices in Germany, Spain, Italy, USA, Canada, Thailand, Singapore, Hong Kong, Philippines, and Indonesia. For more information about Pelican please email: info@pelicansystem.com or visit our web site at www.pelicansystem.com



Please visit us at ITB - 2004 (12 - 16 March 2004 )
Hal 8.1 ( Technology Hall ) - Booth 107.
To make appointment please send an email to info@pelicansystem.com



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