ITB 2024 Special Reporting
The Trouble With TripAdvisor.....
By Martin Kelly
Saturday, 3rd August 2013
The trouble with TripAdvisor is that it's too damn powerful; even more powerful than it was a few weeks ago: one day it launches a new meta-search engine and the next – bam – the business of the world's largest online travel company, Expedia, goes through the floor.

Just like Google, TripAdvisor can make or break a company. The power of its (unsubstantiated) reviews is notorious. Has been for years. Now it has double the force. TripAdvisor is coming at you from both directions – if its reviews don't impact you in some way, its search engine will.

The recent second quarter results from TripAdvisor and Expedia, which once owned TripAdvisor and spun off its demon child in 2011, sum up the situation beautifully.

TripAdvisor made a lot more money in the second quarter than it did the year before – net profit was up 26% to USD67 million – while Expedia's result was down 32% to USD71.5 million.

Expedia CEO Dara whatshisname cited TripAdvisor's replacement of its product pop-ups  with a real honest to goodness search engine as the major factor.

No two ways about it, Expedia got slammed, in the process demonstrating how vulnerable, and perhaps unsustainable, it is.

Like all online travel agents, Expedia is utterly dependent on marketing – especially through online channels such as Google and TripAdvisor – to drive traffic and customers.

Feed the beast, spend more on advertising.

This approach has already brought a few online travel agents undone.

Check-in.com.au is a great example here in Australia.

Read the full story HERE.
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