What 67% of guests say about hotel products or service recommendations, European travel is on the rise for US travelers and more...

What 67% of guests say about hotel products or service recommendations
Wednesday, 14th May 2025

In the race to automate, the hospitality industry has embraced artificial intelligence to solve some of its biggest challenges — staffing shortages, rising costs, and growing guest expectations.

But as hotels adopt tools like voice bots, chat interfaces, and automated guest messaging, many are discovering that AI’s biggest weakness isn’t speed, language skills, or availability — it is personalization >>

Kimpton opens the Kimpton Main Frankfurt
14 May 2025 : IHG opens Kimpton Main Frankfurt, the brand’s first hotel in Germany and a vibrant new addition to Kimpton’s growing global portfolio >>

European travel is on the rise for US travelers this summer
13 May 2025 : Allianz Partners USA data shows that summer travel to Europe will increase by 10% this year >>

Airline News: Delta and Korean Air buy WestJet stake
13 May 2025 : Delta and Korean to acquire independent equity stakes totaling 25% in WestJet for US$550 million from Onex Partners and its affiliated funds and co-investors >>

HIGHLIGHT ARTICLE

Rethinking Revenue Management Through a Different Lens
Wednesday, 14th May 2025

What a moment of reflection taught me about compassion, fairness, and long-term value. When I sat down to plan this week's article, my intention was to continue discussing restaurant revenue strategies during times of economic uncertainty. However, with the passing of Pope Francis, I found myself reflecting on something broader >>

Reflective and Inventive: Lessons from a Mirrored Monument in the Desert
From afar, it appears almost unreal – shimmering like a desert mirage, warping and dissolving into the rocky landscape. Up close, it reflects the sandstone cliffs and endless sky around it. Fittingly, Maraya means 'mirror' in Arabic >>

In case you've missed it: Global eNewsletter of May 12, 2025
Expedia launches feature that turns reels on Instagram into bookable travel itineraries, preserving the essence of CitizenM and more >>