Rosewood sets opening date for first German property, 90% of global markets post RevPAR growth above 2019 and more...

Rosewood sets opening date for first German property
Monday, 23rd October 2023

Rosewood Munich, the first German property for Rosewood Hotels & Resorts®, is delighted to announce that it is now taking reservations.

Munich-based architectural firm, Hilmer Sattler and London interior architectural design studio, Tara Bernerd & Partners worked in close collaboration to bring the spirit of Rosewood into the Bavarian metropolis >>

90% of global markets post RevPAR growth above 2019, most of China included
23 Oct 2023 : STR's global 'bubble chart' update shows an exceptional 90% of markets with growth in revenue per available room (RevPAR) compared to 2019 >>

Wyndham unveils all-inclusive getaway in Barbados
22 Oct 2023 : The secluded, ocean-front hotel marks Wyndham Hotels & Resorts’ entrance into Barbados and will begin welcoming its first guests beginning October 12 with select amenities, followed by a formal Grand Opening in early 2024 >>

Hotel rates likely to continue upward trajectory in 2024
23 Oct 2023 : The Hotel Monitor 2024 finds that rates could rise by as much as 17.5% in some cities, where tight supply combined with local conditions push the average cost of a room upwards, despite softening of leisure travel demand >>

Preferred welcomes 15 new member properties
21 Oct 2023 : Preferred Hotels and Resorts is pleased to announce the addition of 15 new member properties, including six brand-new openings, to its global portfolio between July 1 and September 30 this year >>

HIGHLIGHT ARTICLE

Winning the Guest Service Game with Management Software
Monday, 23rd October 2023

One ever-present concern is the need for occupancy, especially with group and corporate guests slow to return amidst ongoing COVID concerns.

But as we all look to further segment leisure to find those hidden pockets of revenue, we must concurrently apply the time-honored mantra, 'It’s easier to keep a customer than it is to get a new one.' Alas, it’s the age-old battle of customer acquisition versus customer retention >>

Curiosity Makes a Better CX
The idea of curiosity in customer service is simple. Ask more questions. Once you understand what the customer is asking for or what the underlying issue is, ask more questions for the purpose of clarity and understanding >>

In case you've missed it: Global eNewsletter of October 20, 2023
Rotana plans 30 openings in the next three years, Hotelbeds has launched its new group brand and more >>