Abu Dhabi based, Rotana marks its foray into the United Kingdom, to refund or not to refund? and more...

Abu Dhabi based, Rotana marks its foray into the United Kingdom
Tuesday, 2nd May 2023

Rotana announced its entry into the United Kingdom (UK) with the launch of two new properties under its affordable hotel and serviced apartment brand, Centro, Centro New Malden and Centro Kingston.

These being the first two properties to launch as part of a wider agreement to develop up to 1,500 keys over multiple sites across the greater London region, all under the Centro brand >>

GBTA industry poll reveals key drivers poised to shape the path ahead for global business travel
2 May 2023 : Latest outlook poll explores impact of new airline retailing strategies and New Distribution Capability, industry workforce rebuilding challenges, and traveler experience realities amid disruption >>

Hyatt’s growth continues with Hyatt Studios, Hyatt’s first upper-midscale brand in the Americas
1 May 2023 : The Hyatt Studios brand is an extended-stay brand created with the needs of both hotel developers and World of Hyatt loyalty members in mind; announcement supported by signed letters of interest for more than 100 Hyatt Studios hotels >>

IHG signs first Vignette Collection in the UK
30 Apr 2023 : IHG brings new luxury brand to Liverpool, UK, further strengthening their diverse portfolio >>

Middle East consumers willing to pay more for sustainable, authentic luxury excursions
2 May 2023 : One in 10 global travellers stayed in a luxury eco-friendly hotel in last three years, 61% of UAE residents willing to pay more for sustainable travel experiences >>

Andaz opens fourth property in Greater China
29 Apr 2023 : Hyatt Hotels Corporation and Sun Hung Kai Properties announced the opening of Andaz Nanjing Hexi, exemplifying Hyatt’s thoughtful and strategic expansion of its brands in Greater China as the Andaz brand’s fourth property in the region >>

HIGHLIGHT ARTICLE

To Refund or Not to Refund?
Monday, 1st May 2023

2020 saw unprecedented swathes of holiday cancellations, the year COVID-19 hit was a tough one for hospitality and tourism firms, who were forced to make swift decisions about changes to their refund policies.

However, no one could clearly envisage how those crisis-induced changes would impact customer loyalty and trust >>

How Leaders Can Break Free from Day-to-Day Trench Warfare
Let’s explore some of the biggest causes that keep C-suite leaders in the trenches and some ways to climb out >>

In case you've missed it: Global eNewsletter of April 28, 2023
Meliá reaffirms its commitment to Mediterranean with a new hotel in Montenegro, ATM Dubai and more >>