India was Asia’s largest source market for outbound travel last year, Rosewood opens fourth New World property in Vietnam and more...

India was Asia’s largest source market for outbound travel last year
Thursday, 27th April 2023

In 2022, India’s outbound travel market made an above-average recovery, for the first time generating Asia’s highest outbound travel volume, with foreign trips exceeding those of China, South Korea and Japan.

Compared with pre-pandemic figures they reached slightly more than half of the travel volume achieved in 2019. With people keen to travel in 2023, the stage is set for a further recovery this year >>

Ascott rides on demand, plans to 70 properties in 2023
27 Apr 2023 : Upcoming property debuts across Ascott’s portfolio of brands will support travellers’ desires to explore and take in new, meaningful experiences >>

Rosewood opens fourth New World property in Vietnam
27 Apr 2023 : Rosewood announces the opening of our newest New World Hotels & Resorts property, New World Hoiana Beach Resort >>

Meliá introduces its luxury brands to Portugal
27 Apr 2023 : Meliá Hotels International will open its first luxury hotel in Lisbon in 2024 the lifestyle brand ME by Meliá, a collection of design hotels, that continues to grow internationally in some of the global cultural epicenters in the world >>

Swissôtel Resort signed for Malaysia's Genting Highlands
27 Apr 2023 : Accor is allying with Crowne Estate Malaysia to increase its presence in the country, so set to open in Q3 2028, Swissôtel Genting Highlands will bring the iconic Swissôtel Hotels & Resorts brand to Malaysia for the first time >>

HIGHLIGHT ARTICLE

The Ever-Growing Importance of Personalisation
Thursday, 27th April 2023

As consumers, we increasingly experience personalisation everyday from all kinds of brands we interact with – Spotify and Netflix, for example. It has become the norm, and an expected part of our experiences with brands. 70% of consumers now expect personalisation and are frustrated when they don’t find it >>

Customer Service Is a Team Sport
The other day I was having breakfast with 11 of my friends, the server came over, introduced herself, and said, 'I’ll be taking care of you', she took our orders, and a few minutes later, a different server dropped off three of our meals >>

In case you've missed it: Global eNewsletter of April 26, 2023
2023 TPG Travel Trends Report, optimizing profit across all segments and more >>