Global Newsletter: June 14, 2021
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Monday, 14th June 2021

India hotel occupancy on a continued decline, NYC needs smart home sharing regulation and ways to handle angry customers.

India hotel occupancy on a continued decline
Monday, 14th June 2021

After an improved start to 2021, India’s hotel occupancy has been on a rapid decline amid the second COVID-19 wave in the country, according to data from STR.

While current travel sentiment remains clouded, recovery from the first wave gives us reason to believe there is light at the end of the tunnel for hotels in the country.” While the country as a whole has fallen back to late-2020 levels, some markets are experiencing more promising metrics >>

American Express GBT acquires Egencia
13 Jun 2021 : American Express Global Business Travel has made a binding offer to acquire Egencia, Expedia Group’s corporate travel arm and as part of the transaction, Expedia Group would become a shareholder in, and enter a long-term strategic commercial agreement with, GBT >>

STR: US hotel results for week ending 5 June
14 Jun 2021 : US weekly hotel performance remained relatively flat from the previous week but still reached pandemic-era highs, according to STR‘s latest data through 5 June >>

For tourism’s recovery, NYC needs smart home sharing regulation
12 Jun 2021 : COVID-19 has altered New York City’s economy in ways never seen before, with the greatest impact on the City’s tourism industry >>

From data to travel freedom
8 Jun 2021 : The IATA urged governments to make data-driven decisions to manage the risks of COVID-19 when reopening borders to international travel >>


Six Ways to Handle Angry Customers
Saturday, 12th June 2021

Everybody has angry customers, some customers are angry because they have a complaint, some are just having a bad day. Whatever the reason, you must know how to handle angry customers >>

The OTA Which Applies AI Skilfully Wins
THE one piece of tech that could be a true differentiator for an OTA is 'the skilful application of AI (artificial intelligence) that could make all the difference to really understanding your customer' >>

Global Update: Who's Where and Doing What - June 2021
Global update of who is moving where and from where - keep track of old colleagues and friends or find lost ones, brought to you by The Boutique Search Firm >>

In case you've missed it: Global eNews of June 11, 2021
The coolest streets in the world right now, Rosewood opens a private members' club in Hong Kong and mobile app cuts food waste >>

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