Urban Resort Concepts appoints new CEO, #ForwardForArne, challenge of automating customer service and tips to prepare for the return of travel.

Urban Resort Concepts appoints new CEO
Thursday, 25th March 2021

Urban Resort Concepts has appointed Mark DeCocinis as Chief Executive Officer, to helm the next phase of its growth and development of the renowned portfolio of ultra-luxury destination properties >>

2020 global hotel profit and loss data report
25 Mar 2021 : Though asset types fared differently, all were impacted by a decrease in demand, which resulted in a revenue shortfall that ultimately led to a weak bottom line.

One silver lining was a reexamination of all expenses across the P&L, which led to decreases in both payroll and other departmental costs >>

Mandarin Oriental, New York reopens on April 1st
25 Mar 2021 : Forbes Five-Star Mandarin Oriental, New York has announced that as of 1 April 2021 the hotel will once again be welcoming guests >>

#ForwardForArne to honour Marriott's late CEO/President
25 Mar 2021 : Marriott International has unveiled a new global campaign in memory of its late CEO and president Arne M Sorenson >>

HIGHLIGHT ARTICLE

Tips to Help Hotels Prepare for the Return of Travel
Thursday, 25th March 2021

Following a sustained period of uncertainty for the travel and hospitality industry, market trends and recent insights continue to indicate that travelers are anxious to get away – and the majority of those dreaming, planning or booking travel are doing so for the near future.

Expedia Group released tips and insights to help hotels in the US prepare for the return of travel >>

The Important Challenge of Automating Customer Service
To provide 'precise' and 'simple' answers has always been the goal of every hotel when it comes to customer service and with the advent of mobile devices, our tolerance to waiting has dropped to a minimum and we demand 'quick' if not instant answers >>

Why Accentuating the 'E' in B2B4E is More Important Than Ever
The 'E' represents employee expectation for consumer-grade experiences, simplicity in getting the job done, and doing what is best for the business. In other words, it is a requirement for employee-grade experiences >>

In case you've missed it: Global eNews of March 24, 2021
Which countries are opening up for vaccinated travelers?, times it’s worth taking a pay cut and Google hotel ads adds children to its occupancy filter >>