Australia and Singapore plan July travel bubble, Amex and Hilton launch co-branded cards and IT insights reveals a sharper focus on safety, automation, and efficiency.

Australia and Singapore plan July travel bubble
Monday, 15th March 2021

The Australian and Singapore governments have confirmed they are working together on plans for a reciprocal travel bubble for those who’ve received their COVID-19 vaccination, with the possibility for the arrangement to launch as early as July 2021.

Under the plan, Singaporean nationals who have had their vaccination would be able to travel to Australia for work, study or holidays without having to complete two weeks’ hotel quarantine
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Trip.com and Shangri-La deepens strategic partnership
15 Mar 2021 : Trip.com Group has extended its partnership with Shangri-La Group to provide diversified products and services for all travellers >>

American Express and Hilton launch co-branded cards
15 Mar 2021 : This is the first time Hilton Honors American Express cobrand cards have been made available to customers outside the United States since Hilton and American Express launched the cobrand cards in the US 25 years ago >>

Trends vary on individual continents in 2020
14 Mar 2021 : Following strong growth rates over the last 10 years the tourism industry, a flagship of the economy, has experienced a dramatic slump and is one of the worst-hit sectors in the year of the pandemic >>

HIGHLIGHT ARTICLE

IT Insights Reveals a Sharper Focus on Safety, Automation, and Efficiency
Monday, 15th March 2021

Among the key findings from SITA’s 2020 Air Transport IT Insights was an accelerated investment in automated passenger processing focusing on touchless and mobile services.

There was also a strong focus on virtual and remote IT services that allowed employees to work from home while ramping up communications with passengers >>

Say What You Mean And Do What You Say
While there was a point in the past where you could quiet angry audiences with a few reassuring words, the right color tie, and a friendly face, that day is gone >>

Culture is Contagious
If any part of the team isn’t in alignment with the customer service vision, be it an individual or a department – or even an entire region for larger companies – they need to be coached and properly trained >>

In case you've missed it: Global eNews of March 12, 2020
Travelers gaining confidence and accept travel apps, Kerzner launches new brand and battle for direct bookings is hand-to-hand combat, not aerial strafing >>