Practical information on useful options and resources by airHMS to manage business disruptions such as: cancellations, getting ready for the next step and adjusting to demand changes.
Handle cancellations
Waiving cancellation fees and refunds may be expected by most customers. Before you agree you can try to offer vouchers instead of refunds.
Tip: In airHMS you can create one-time vouchers with a fixed value, you can for example use the original booking number as the voucher code for easy reference.
Adjust terms and conditions
- Cancellation policy : Many guests are worried about booking at the moment. If you normally restrict cancellations consider adding an additional cancellable offer.
- Last minute bookings: There is always a need for immediate short notice travel.
- Mid- and long term bookings: Booking trends show that the average stay has increased. You can attract guests looking for longer stays with attractive incentives.
- Bookings for next year: While many trips had to be cancelled this year, many guests are looking to book for next year. Check that you have prices for at least 16 months ahead so you are bookable.
Offer your guests refund protection
If you offer non-refundable bookings you can let guests add a refund protection through Refund Protect which protects them from losing their prepayments in case they can not travel.
Optimize communication
Keep your guests informed on the situation in your region and the measures you are taking in terms of hygiene, safety and operations.
Tip: In airHMS you can create a set of templates which you can set to send Emails automatically based on preset triggers or send manually.
Update your descriptions
Check that your website and your listings cater to the changed market for travel. Many OTAs provide practical advice on how you can improve your ranking.
Approach new and previous guests
- Domestic, regional travel and business travel will recover first. Make sure your offer is attractive to these guests.
- Offer extras or packages for direct bookings with services or items guests are currently looking for.
- Try out new sales channels or Google Hotel Ads. Google changed their commission policies so you can now bid lower and will only pay commission when the guest actually stays.
- Generate a report on previous guests and evaluate who might want to come again.
Tip: airHMS integrates with Mailchimp which makes it easy to keep your mailing list updated. If you don’t use Mailchimp you can download your bookings and import them into any other system.
Try out new sales channel or Google Hotel Ads. Google changed their commission policies so you can now bid lower and will only pay commission when the guest actually stayed.
airHMS: payment gateway information
About airHMS
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Please review the full list of services here: www.airHMS.com or Contact airHMS
About Lifestyle Concepts Group Limited
Hong Kong based Lifestyle Concepts Group is an internationally recognized consulting firm with extensive experience in the Asia Pacific region. A no-nonsense hospitality & restaurant consulting firm, the group offers operational, pre- & post opening and project consulting services as well as technology, IT infrastructures and management systems.
The group is totally focused towards assisting the industry in becoming more effective, more efficient, generate more revenues and improve ROI, while challenging existing boundaries
www.lifestyleconceptsgroup.com
