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Global Newsletter: July 31, 2020
4Hoteliers.com ~ Click title to read the article
Friday, 31st July 2020
 

Yes, you can fly with confidence, Marriott signs the first all-inclusive, fundamental differences in Chinese online behaviours and amenity ideas that will wow your guests.

Yes, you can fly with confidence
Friday, 31st July 2020

Three global airline alliances, that collectively represent more than fifty per cent of the world’s passenger air traffic, have partnered together to highlight the measures airlines are adopting to assure the well-being of customers while travelling.

The three alliances want to be sure, when customers are ready to fly, that they can do so with confidence, assured that airlines and airports around the world are implementing enhanced hygiene and personal safety standards to mitigate risks to health >>

Marriott signs the first all-inclusive resort in the world
31 Jul 2020 : Marriott International has signed an agreement to manage the first all-inclusive Delta Hotels by Marriott resort in the world, signaling that interest by investors for the all-inclusive platform launched by the company in August 2019 continues to be strong >>

Los Angeles leads the US hotel construction pipeline
31 Jul 2020 : Despite these top five markets being located in states that have been heavily impacted by COVID-19, combined, they still account for 15% of the rooms in the total U.S. pipeline >>

US OTAs form Asian lobby group with no Asian members
29 Jul 2020 : Booking Holdings, Airbnb and the Expedia Group have formed a regional lobby group called the Asia Travel Technology Industry Association, but it would appear there is something missing >>

HIGHLIGHT ARTICLE

Hotel Amenity Ideas That Will Wow Your Guests
Friday, 31st July 2020

At the end of the day, it's all about the hotel customer experience, and amenities go a long way in making a guest's stay more enjoyable.

Not only are amenities like the ones listed below a fantastic way to 'wow' your guests, but they can actually be used as a selling point and shape a portion of your hotel's marketing strategy, too >>

Fundamental Differences in Chinese Online Behaviours (Travel industry focused)
One key factor to contribute to such difference is Chinese online behaviour. For people from the west, Google or search is normally the first step in the consumers journey.

But for Chinese, they DO NOT SEARCH for inspiration or in the discovery stage. In fact, Chinese use search engine as a research or validation tool for the specific brands they are interested in AFTER they got inspired on social media >>

A Boring Customer Service Experience—That's What Our Customers Want
Call me boring, but I want the same thing every time—at least when it comes to customer experience: I want it to be good, I want it to be consistent and I want to predict the experience I’m going to have with the people and places I do business with >>

Industries to Work for If You Have a Hospitality Background
The hospitality industry was hit hard by the pandemic, arguably harder than any other industry and many are anxiously awaiting a call back after getting furloughed, while others are considering branching outside of their niche >>

In case you've missed it: Global eNews of July 30, 2020
Asians most confident towards future travelling, hotels recovery country guides, identifying customer needs is key to any reopening plan and enhance your personal brand >>

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