Hoteliers know guests' comfort trumps all else, and while every resort and lodge shares this goal, it's not always easy to set yourself apart.

How can you ensure your customers have a memorable experience and come back next year? It may seem simple, but it's all about small habits.

Here are five easy ways to keep your guests happy.

1. Hire Friendly People

You should prioritize your staff as much as you do your guests. When someone books a room at a hotel, it's because they want to enjoy their vacation. They don't want to ask a question only to be met with an irritated response. Your staff members will have their off days, so you shouldn't expect them to be perfect. That said, it's essential to ensure they give guests a noteworthy stay.

A friendly face and attitude can make a significant difference for visitors, especially if it's their first time at your hotel. It's up to you to build and manage staff with the skills to help guests through any situation.

2. Offer Complimentary Perks

Most guests love to enjoy little extras throughout their stay. Maybe it's free champagne as they enter the lobby or a phone charger they can borrow. Either way, it's those thoughtful add-ons that transform a one-time visitor into a customer for life. The same goes for complimentary Wi-Fi, room service and any other convenient add-on that allows your guests to relax completely.

You shouldn't shower your customers with gifts – especially if you want to stay above water financially. Most people don't want to deal with something they don't want or can't use. Stay focused on two or three significant amenities that your customers can enjoy each day.

3. Maintain Comfortable Rooms

You'll likely find that if your hotel has clean, comfortable rooms, it's relatively easy to book customers. Each room should be thoroughly checked and sanitized between stays to ensure all guests have a worthy experience. You should use medium-firm, quality mattresses – no one wants to wake up with a sore back. Additionally, it's smart to provide extra pillows and sheets.

It may be worthwhile to stay at your own hotel for a day to see each room from the guests' perspective.

4. Add Accessibility Features

All guests should be able to stay at your hotel without issue. You should provide enough resources for everyone to feel comfortable throughout their stay. These steps ensure each customer has access to all areas and experiences. For example, you need to have elevators or lifts for those with mobility issues. You should be able to accommodate disabled individuals, young children, non-English speakers, older adults and more.

You could even take these approaches a step further and apply them to your food services. Guests love to know there's an option for their specific diets.

5. Anticipate Customer Needs

This step may seem easier said than done, but it's crucial to be a step ahead. You can't read your guests' minds, but you should be able to remain one step ahead so you can anticipate their needs often. That's how world-famous hotels like the Ritz-Carlton have earned their reputation. They don't only listen to guests, but they also solve their problems before they have them.

If you offer poolside service for food and drinks, it's important to ask someone if they would like to order as soon as they set up their seat. Is a guest on their way out on a hot day? Offer them a few water bottles to take on their adventure. It's all about how you can identify someone's wishes before they even express them.

These Ideas Will Help You Create a Memorable Experience for All

Hotel owners have a lot on their plates. Fortunately, you can create a memorable experience for every guest that walks through your doors. Try these tips and tricks to make them feel at home.

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Kacey Bradley is the blogger behind The Drifter Collective, an eclectic lifestyle blog that expresses various forms of style through the influence of culture and the world around us. Kacey graduated with a degree in Communications while working for a lifestyle magazine. She has been able to fully embrace herself with the knowledge of nature, the power of exploring other locations and cultures, all while portraying her love for the world around her through her visually pleasing, culturally embracing and inspiring posts. Along with writing for her blog, she has written for sites like U.S. News, SUCCESS, Ruffled, and more!

www.driftercollective.com