Global Newsletter: May 21, 2020
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Thursday, 21st May 2020

MENA travellers plan for travel, Singapore Hotel Association partners with STR, how innovation prevails in times of crisis and an interview with EHL CEO.

MENA travellers plan for travel
Thursday, 21st May 2020
Based on respondents from the MENA region revealed that 60% of people are planning to travel upon resumption of domestic and international flights. Among the respondents, 40% are eager to book a relaxing getaway as soon as the country’s restrictions are lifted. The majority of respondents are planning to travel within the next 3 months >>

Singapore Hotels & STR partner to advance performance
21 May 2020 : STR has partnered with the Singapore Hotel Association (SHA), the umbrella body for hotels in Singapore, to provide tools for hotel benchmarking and performance advancement >>

Crisis-proof quality: Vienna - the world's most liveable city
21 May 2020 : While the world seems to stand still, there is one safe investment: real estate and Vienna in particular offers rare, crisis-proof reality >>

Mekong Innovative Startups in Tourism call for applications
21 May 2020 : 4th annual MIST program aims to expedite tourism industry growth, create an ecosystem that inspires innovation, and promote sustainability in tourism, MIST open 2020 call for applications in travel technology and social impact categories >>


The Catalyst: How Innovation Prevails in Times of Crisis
Thursday, 21st May 2020

There’s no rule book for pivoting a business during a global pandemic, but when it comes to innovation, necessity is the mother of invention.

Deep challenges in the economy, for business models and customers, can become drivers of innovation and when their back is against the wall, winning companies can turn a crisis into a catalyst for innovation by addressing issues in ways never thought of before >>

The Hospitality Industry and Education Following Covid-19
An interview with Ecole hôtelière de Lausanne CEO, Michel Rochat: An overview of how the hospitality industry and institutions will adapt, survive and re-emerge from the pandemic >>

The Value of Investing in Customer Value Management
CVM expands on customer relationship management. CRM focuses on how a company manages the interaction with current and potential customers with an emphasis on developing long-term customer retention. Relationship management emphasizes satisfaction and uses measures such as NPS or Gallup’s customer engagement metric >>

In case you've missed it: Global eNews of May 20, 2020
Don’t make a slow recovery more difficult, impact on the Bangkok hotels, Accor partners with AXA and how controlled automation helps revenue teams do more >>

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