Hong Kong entry restrictions extended, Changi Airport consolidates terminals, the Indian hotels sector and restoring loyalty programs.

Hong Kong entry restrictions extended
Wednesday, 8th April 2020

The Hong Kong Government announced that it will extend the entry restriction on non-Hong Kong residents without an end date. While Changi Airport Group consolidate terminal operations to save on running costs and to optimise resources across the airport’s terminals >>

The Indian hotels sector: COVID-19 impact
8 Apr 2020 : With the globalized world going into partial or complete shutdown, the overall impact on human life, economic growth and businesses is immeasurable, both in the short term and long term due to the uncertainty as things evolve >>

Klook acquires car rental firm Huizhuche
8 Apr 2020 : A source told ChinaTravelNews that Klook spent less than USD 10 million in its acquisition of Huizhuche, a price tag much lower than the car rental firm's claimed value after its series B round >>

STR: Prepare for bounce back in 2021
6 Apr 2020 : In the STR webinar on Europe’s hotel weekly performance analysis, Robin Rossmann and executives from Tourism Economics remained confident that the current crisis will transpire into a ‘V’ shaped recovery, with a tourism bounce back by next year >>

HIGHLIGHT ARTICLE

Restoring Loyalty Programs: Drive in More Customers And Boost Your ROI
Wednesday, 8th April 2020

Today, when the customers are smart and more vigilant of their preferences and needs, it is time to restore your hotel loyalty programs if you already have them.

While we know restoring loyalty programs is important, how to augment the efficiency of these programs can be challenging.

We already know that the bottom line of differentiated loyalty programs lies in an excellent customer experience that anticipates and integrates their personalized needs as a priority by the hotel >>

To Lead In Times Of Crisis, One Must Be Equal Parts Realist, Pragmatist and Optimist
As an evaluator of leadership capability, I have been asked what it takes to lead in a time of crisis, such as COVID-19 and my answer has been simple >>

Giovanni Angelini Series: Impact of Pandemics Hotel Plan of Action - Part 2 of 3
We are faced with a new virus that spreads very rapidly and without a proper cure and/or vaccine and as guests/customers have canceled most/all of their travels, hotels have been forced to adjust and adjust fast >>

In case you've missed it: Global eNews of April 07, 2020
Singapore is repurposing hotels, Gordon Ramsay closes all Hong Kong restaurants, trends in events and meetings that will shape 2020 and necessity leads to invention >>