The cashless society, statement from Sri Lanka Tourism, things hoteliers can learn from their DMOs and can Singapore’s Changi airport redefine the retail experience?.

The coming cashless society
Thursday, 25th April 2019

When it was tax time this year, I discovered in the entire year, I had not written one check. Payment is changing; instead of writing checks, many of us now send money electronically through our banks and other payment services, like PayPal and Venmo.

However, the US is not evolving as quickly as other countries, especially Sweden and China >>

Statement from Sri Lanka Tourism
25 Apr 2019 : Following the acts of terror that took place on Easter Sunday, Sri Lanka Tourism Promotion Bureau (SLTPB) and Sri Lanka Tourism Development Authority (SLTDA) have continued to engage with high-level government officials and tourism stakeholders in order to assess the current situation and have taken necessary steps to ensure all possible assistance is provided to tourists in need of help >>

Emaar Hospitality to open 5 new hotels in Dubai this year
25 Apr 2019 : Emaar Hospitality Group will open four new hotels in Dubai under its premium luxury Address Hotels + Resorts and upscale lifestyle Vida Hotels and Resorts, this year and Rove Hotels, the joint venture of Emaar Properties and Meraas, will open a new hotel, adding to the contemporary midscale hotel choices in the city >>

News from around the APAC region
25 Apr 2019 : Hotel industry and travel news from around the Asia Pacific region: Marina Mandarin and Part of Marina Square Singapore sold, Sofitel Sydney Wentworth unveils new look and more >>

HIGHLIGHT ARTICLE

Leverage Audiences for Google Hotel Ads
Thursday, 25th April 2019

One of the biggest buzzwords in digital marketing today is audiences.

While the concept of target audiences has been around for as long as marketing itself, the evolving digital landscape has changed the way that brands reach their customers online today >>

Four Things Hoteliers Can Learn From Their DMOs
Smart hoteliers keep a close eye on their local destination marketing organizations (DMOs), it’s a crucial part of understanding and identifying where your own marketing tactics can ultimately align with those of a given DMO >>

The Difference Between “Surprise and Delight” and Just “Delight”
Surprise and delight is a great customer service concept or is it? The concept behind surprise and delight is to surprise the customer with a level of experience that they weren’t expecting and obviously, it should be a positive experience, otherwise, the concept would be called surprise and disappoint >>

The Power to Listen – Become Your Hotel’s Own Superhero
Hey, listen! We know the days of turning towels into capes and playing superheroes are way behind us, but don’t you just wish sometimes that you’d have a little extra help when juggling with so many responsibilities at once?

Often, we get so caught up in all the little details, operations, and tasks that a successful hotel business requires, that we forget to take a step back, look at the big picture, and just… listen >>

Can Singapore’s Mega Mall Jewel Changi Airport Redefine the Retail Experience?
Shopping mall landlords are increasingly aiming to offer visitors unbeatable experiences in order to redefine themselves in the age of ecommerce.

A S$1.7 billion project in Singapore is aiming to lift the bar ever higher when it opens on April 17. Jewel Changi Airport will let shoppers walk among an indoor forest, 40-meter waterfall, hedge maze, and on top of a net strung high above the trees >>