TODAY: Significant growth in aviation jobs expected, contract and non-management payrolls rise in 2017 and Know Your Business – How Reputation Management Can Help Increase a Hotel’s Revenue.

Significant growth in aviation jobs expected
Tuesday, 21st August 2018

The IATA published the results of a global survey of Human Resources professionals in the aviation industry highlighting key challenges in talent acquisition, training and retention.

​Safety and customer service skills are priorities for hiring managers across the industry. While technology is indeed changing the customer service role, it is not replacing it >>

Contract and non-management payrolls rise in 2017
20 Aug 2018 : As the pace of revenue growth continues to decelerate for US hotels, the capability of hotel operators to control costs will determine the ability of a property to increase profits from year to year >>

Rebound of the Caribbean following the 2017 hurricane season
21 Aug 2018 : It has been one year since the most dynamic, active, and destructive hurricane period hit the Caribbean in decades. Despite the devastating effect to the region, the resiliency of the Caribbean hotel market has been demonstrated particularly well over the last year, spurred by a strong recovery effort and bolstered by an influx of new airlift to the region >>

10 cities shortlisted for the title of European Capital of Smart Tourism 2019
21 Aug 2018 : EU announces finalists in new competition recognising European cities with outstanding achievements in smart tourism. This new EU initiative aims to promote smart tourism in the EU, foster innovative, sustainable and inclusive tourism development, as well as spread and facilitate the exchange of best practices >>

HIGHLIGHT ARTICLE

Know Your Business – How Reputation Management Can Help Increase a Hotel’s Revenue
Tuesday, 21st August 2018

You know that saying that goes something like 'Keep your friends close and your guests even closer'? Probably not, but when it comes to hospitality, it would sure make sense.

The first rule of any successful business is 'know your client!', especially in the hotel industry, since we are talking about a people-centric business, with such a personal touch to it, focusing on the guests and their needs is an absolute must and a great advantage, if leveraged right >>

Shifts in Revenue Culture, Technology Needed to Optimize Group Bookings
Hoteliers gathered at RSS 2018 acknowledged that the group business side of the revenue equation remains as important as ever, but the sales process for securing contracted and negotiated bookings often lags behind advancements made for the transient side in modern Revenue Strategy >>

The Trends Defining Millenial Business Travelers
Business travelers are a notoriously mercurial and diverse demographic, and as we’ve explored in previous posts, they can be tricky to target due to their vastly divergent booking protocols and preferences and adding to these challenges is the fact that millennials are poised to claim their place as the predominant corporate travelers, a change that will radically disrupt the industry >>

The Case for Reading MORE About the Hotel Industry (yes more!)
How did hoteliers know about industry trends before the Internet came about? Cyberspace may not have existed in 1970, but there were plenty of trade journals and books to go around: Travel Trade, Travel Week, Travel Digest, Hotel Weekly and the list goes on >>