BA Chief apologises for T5 disaster.
Monday, 31st March 2008
Source : British Airways
"Since Thursday -when Terminal 5 opened -we have made clear that the service we have provided has not been good enough.

We apologise sincerely to our customers.

"The baggage system is now generally working better. From time to time problems have developed that were not encountered during the extensive trials. These issues are being addressed as they arise by a team of engineers and IT specialists from BAA and BA.

"A backlog of undelivered bags has built up. This backlog is not affecting the day-to-day operation of the baggage system, and we are making every effort to reunite delayed bags with their owners.

"We have more than 400 volunteers from across the airline supporting this effort.

"This work takes time as delayed bags must undergo enhanced levels of security screening. Much of this process has to be done manually because we have been unable to use the Terminal 5 baggage system to process these bags automatically.

"We are sorry for the disruption and inconvenience caused to customers whose flights have been cancelled or whose bags have been delayed. We will not rest
until our service has been restored to the high standard customers rightly expect.

"We continue to work towards increasing the number of services in the days ahead.

"Both British Airways and BAA have invested an enormous amount of time and effort to create Terminal 5. We remain confident that these early difficulties can be overcome, and that the terminal will be highly valued by customers and our staff in the near future and for many years to come."
 Latest News  (Click title to read article)

 Latest Articles  (Click title to read)

 Most Read Articles  (Click title to read)

~ Important Notice ~
Articles appearing on 4Hoteliers contain copyright material. They are meant for your personal use and may not be reproduced or redistributed. While 4Hoteliers makes every effort to ensure accuracy, we can not be held responsible for the content nor the views expressed, which may not necessarily be those of either the original author or 4Hoteliers or its agents.
© Copyright 4Hoteliers 2001-2024 ~ unless stated otherwise, all rights reserved.
You can read more about 4Hoteliers and our company here
Use of this web site is subject to our
terms & conditions of service and privacy policy