4Hoteliers
SEARCH
SHARE THIS PAGE
NEWSLETTERS
CONTACT US
SUBMIT CONTENT
ADVERTISING
Hotels.com sued over disabled access.
Tuesday, 5th June 2007
Source : out-law.com
A major online travel company is being sued because it does not allow disabled bookers to search for or book wheelchair-accessible hotel rooms.

The Californian lawsuit seeks to force Hotels.com to change its behaviour but does not seek any damages.

The lawsuit is being taken in the California Supreme Court for Alameda County and claims that Hotels.com breaks the state's civil rights laws, its Disabled Persons Act and its Unfair Competition Law. The case does not rely on the nationwide Americans with Disabilities Act.

The suit claims that disabled-access rooms are treated by the site as an optional 'amenity', a selection which it cannot guarantee is available ahead of the person's arrival and check in at the hotel.

"I want to be able to reserve hotel accommodations online at hotels.com just like anyone else," said one of the claimants, Bonnie Lewkowicz. "It would be unwise and potentially dangerous for me to rely on a hotel reservation service that does not guarantee the hotel room I am booking is accessible to someone in a wheelchair. Accessibility isn't a preference for me – it's a necessity."

The suit is being taken by two individuals, two non-profit legal groups and a law firm specialising in class actions. It will seek others who have been affected by the issue to join the law suit.

"Disabled travellers are effectively denied access to hotel.com's discounted rates and convenient side-by-side comparisons of available rooms," said Victoria Ni of Public Justice, a non-profit public interest law organisation. "As a result, disabled travellers have to spend extra time and money just to secure a workable hotel reservation."  

Accessible hotel rooms generally have wide doorways and halls and grab bars in bathrooms to make them usable for people in wheelchairs.

"Although hotels.com represents on its website that it offers the lowest rates available as well as "the information travellers need to book the perfect trip," a traveller with a mobility disability, in fact, cannot use hotels.com's travel reservation services," says the suit. "Hotels.com does not provide information about accessibility features, and it will not guarantee reservations for accessible rooms."

California's Unruh Civil Rights Act demands that any business establishment be accessible if it is conducting business in California. It also depends on the California Disabled Persons Act, which requires any public place to be accessible.

The suit does not rely on the Americans with Disabilities Act (ADA). Attempts have been made to apply the ADA to websites with limited success. The Act states that places of public accommodation must be accessible to the disabled. A Florida court ruled in 2002 that websites do not count as places of public accommodation although the issue has been raised again in a lawsuit over the accessibility of retailer Target's website.

To lawsuit: www.publicjustice.net/briefs/hotelscom_complaint_052207.pdf

This article first appeared on OUT-LAW.COM, part of international law firm Pinsent Masons. It has been reproduced with permission." www.out-law.com
 Latest News  (Click title to read article)




 Latest Articles  (Click title to read)




 Most Read Articles  (Click title to read)




~ Important Notice ~
Articles appearing on 4Hoteliers contain copyright material. They are meant for your personal use and may not be reproduced or redistributed. While 4Hoteliers makes every effort to ensure accuracy, we can not be held responsible for the content nor the views expressed, which may not necessarily be those of either the original author or 4Hoteliers or its agents.
© Copyright 4Hoteliers 2001-2024 ~ unless stated otherwise, all rights reserved.
You can read more about 4Hoteliers and our company here
Use of this web site is subject to our
terms & conditions of service and privacy policy