By welcoming top talent, IHG is further investing in technology leadership to drive meaningful benefits for its owners, guests and teams.

IHG continues to position itself at the forefront of hospitality technology, thoughtfully advancing its digital capabilities, empowering teams to focus on creating memorable guest experiences through deeper personalization and insight.

In her new role, Wei Manfredi will guide IHG’s AI strategy, further strengthen its technical and data architecture, and continue to foster partnerships with leading technology organizations, ensuring IHG’s approach to AI is innovative and grounded in operational excellence, as well as responsible and secure.

Manfredi brings a unique blend of deep technology expertise and franchise understanding which will help IHG to harness the power of AI while keeping human moments at the heart of hospitality. Her experience spans leading global companies including McDonald’s, Google Cloud, Lululemon and Visa, as well as advisory roles with top tech boards. She’s been named a top AI leader for 2026 and one of the 100 most influential AI leaders in America.

Jolie Fleming, Chief Product & Technology Officer, IHG Hotels & Resorts, said: “Wei has a proven track record of leading AI-driven strategies for global brands. Her appointment reflects our commitment to responsible innovation – supporting our owners, optimizing operations, and engaging guests in new ways. We’re excited to build on our momentum and shape the future of hospitality together.”

IHG’s ongoing investment in technology is designed to deliver tangible benefits for owners and guests, and support IHG teams with smart, secure solutions. By pairing innovative technology with the warmth of human hospitality, IHG is committed to creating experiences that matter, today and into the future.

Recent technology-enabled milestones include IHG rolling out its new Revenue Management System to 6,700+ hotels worldwide, launching its new Property Management System in 2,000 hotels, debuting machine translation for 20+ brands, driving AI-powered automations and its award-winning IHG One Rewards app serving as a trusted digital travel companion for guests worldwide.