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Travel Outlook partners with MosaicVoice to bring the power of AI to its Call Center
Thursday, 21st September 2023
Source : Travel Outlook - The Premier Hotel Call Center™

With MosaicVoice AI-powered real-time guidance, Travel Outlook agents can bring unparalleled levels of service and a newfound attention to detail to every call.

Travel Outlook, The Premier Hotel Call Center™, is pleased to announce a partnership with MosaicVoice, a groundbreaking AI call center solution that offers real-time guidance to agents.

MosaicVoice and Travel Outlook partnered to develop a revolutionary tool for Travel Outlook’s call center agents to help them handle hundreds of global clients while providing on-site level customer service. MosaicVoice gives Travel Outlook agents an edge over the competition by increasing call quality and significantly reducing the amount of time required for training.

MosaicVoice provides on-screen guidance for agents in real-time, making it easy for Travel Outlook agents to transition from call to call across hundreds of different properties. With MosaicVoice AI-powered tech, agents receive real-time answers to caller questions on their screen mid-conversation.

Brett Puffenberger, VP of Operations, Travel Outlook (right): “In addition to being a powerful tool for our agents, MosaicVoice has enabled us to significantly increase our visibility and oversight of our reservation agents beyond our initial projections. In particular, the real-time transcription and dynamic customer intent AI engine has given us the tools needed to ensure the agents can be the best representatives for our clients,” Brett Puffenberger, Vice-President Operations at Travel Outlook.

Travel Outlook is adding MosaicVoice to its existing arsenal of technology, including the innovative guest-led conversational AI tool Annette, the Virtual Hotel Agent™. Annette offers best-in-class caller engagement, unrivaled flexibility for callers, and provides an engaging, on-brand experience. Annette’s technology allows customers to lead the conversation, creating natural, human-like interactions and affordably answering 60 to 70% of the calls for the front desk team.

Julian McCarty, Co-Founder & CEO MosaicVoice (left): “We’re excited to team up with Travel Outlook to create the ultimate conversation tool. MosaicVoice allows Travel Outlook’s agents to bring an unparalleled level of attention and customer service to each call, improve call quality, and decrease the necessary training time for agents seven times over,” Julian McCarty, Co-Founder & CEO at MosaicVoice.

Travel Outlook works with the leading brands in the hospitality industry. Our award-winning Reservations Specialists now have the best available technology to boost reservations and increase revenue for our clients.

For additional information on Travel Outlook, The Premier Hotel Call Center™

John Smallwood, President
jsmallwood@traveloutlook.com / Mobile 505-470-3241

About Travel Outlook The Premier Hotel Call Center™
Given its progressive approach to the voice channel – in terms of performance, training, transparency, testing and the tools used to measure performance – Travel Outlook The Premier Hotel Call Center™ is the leading voice reservations team in hospitality. Travel Outlook's valued client list includes Viceroy Hotel Group, Curator Hotels and Resorts, Outrigger, KSL Resorts, Proper Hospitality Group, Atlantis, The Irvine Company, Catalina Island, and many others. Travel Outlook's team and approach increases sales conversion and helps to create more effective voice communication between hotels and their guests, resulting in improved social scores in addition to increased voice channel revenue. For more information, visit www.traveloutlook.com

About Annette, The Virtual Hotel Agent™
Annette is a guest-led conversational AI assistant designed specifically for the hospitality industry. Annette has been programmed using a breakthrough approach to conversational AI, using natural language understanding software built from human conversations. Using social media, chat forums, and movie dialogue, Annette learns from billions of casual human conversations to understand human inflections and multi-turn queries. This revolutionary approach means Annette understands callers no matter what they say, when they say it, or how they speak. Annette can answer FAQs specific to your property, understand multiple languages, route calls, send follow up texts, and more. 

About MosaicVoice
MosaicVoice leverages recent innovations in Artificial Intelligence and Machine Learning to revolutionize call center performance and potential. Through a combination of real-time guidance, post-call analytics, and QA automation, MosaicVoice ensures that every customer call is compliant, efficient and on-brand. Agents empowered with MosaicVoice are able to offer customers a truly personalized experience while navigating common objections seamlessly.

Media Contact:
Raul Vega, President - LEVEL 5 Hospitality, LLC
vega@level5hospitality.com

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