The J Collection partners with Travel Outlook to enhance voice revenue and guest satisfaction
Thursday, 30th March 2023
Source : Travel Outlook, The Premier Hotel Call Center

Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that The J Collection, a group of 14 unique, locally owned and operated hotels and residences, has partnered with Travel Outlook to optimize voice revenue and improve guest satisfaction.

Travel Outlook, known for its highly personalized, efficient and effective services, was chosen to provide training and superior salesmanship to enhance The J Collection’s cross-selling opportunities.

As the first and only call center certified by the Kennedy Training Network (KTN), Travel Outlook uses a specific sales approach developed exclusively by KTN to train their reservations specialists.

Using this system, Travel Outlook closes up to 70% of the qualified reservations calls received. To ensure the highest level of performance, Travel Outlook hires KTN and Forbes to test-call their reservations specialists.

Travel Outlook will focus on developing sales and service strategies specific to each hotel's market segment, property type, revenue strategies, and operational needs to enable J Collection to generate additional revenue and improve customer service.

Mark S. Wilson, Area Director of Sales and Marketing for The J Collection, said, "We are excited to partner with Travel Outlook, a company that shares our commitment to delivering exceptional guest services. With their expertise, we expect to see a significant increase in our reservations conversion rate. The J Collection is looking forward to the new partnership with Travel Outlook and the benefits it will bring to their guests and revenue.”

Travel Outlook's President, John Smallwood, stated, "We are honored to partner with J Collection Hotels to deliver high-quality reservation services to their guests. Our team is dedicated to providing the best possible results and experience on every call, ensuring a clear and positive first impression of the hotel for guests."

Travel Outlook’s clients include some of the best hotels and resorts in the country that require specialized hotel call center services that function like their own. The list of must-haves includes a highly trained, US-based staff with a laser focus on hospitality clients, delivering exceptional guest service during each call.

In addition to providing world-class, hospitality call center services, Travel Outlook offers Annette, the first AI-powered virtual agent dedicated to hotel guest service. Annette offers best-in-class caller engagement, unrivaled flexibility for callers, and provides an engaging, on-brand experience.

Annette’s technology allows your customers to lead the conversation, creating natural, human-like interactions and affordably answering up to 70% of the calls for the front desk team.

For additional information on Annette, The Virtual Hotel Agent:
John Smallwood, President of Travel Outlook, the Premier Hotel Call Center™
jsmallwood@traveloutlook.com / Mobile 505-470-3241

About Travel Outlook, The Premier Hotel Call Center™
Given its progressive approach to the voice channel – in terms of performance, training, transparency, testing and the tools used to measure performance – Travel Outlook, The Premier Hotel Call Center™ is the leading voice reservations team in hospitality. Travel Outlook's valued client list includes Viceroy Hotel Group, Curator Hotels and Resorts, Outrigger, KSL Resorts, Proper Hospitality Group, Atlantis, The Irvine Company, Catalina Island, The J Collection and many others. Travel Outlook's team and approach increases sales conversion and helps to create more effective voice communication between hotels and their guests, resulting in improved social scores in addition to increased voice channel revenue. For more information, visit www.traveloutlook.com

About The J Collection
The J Collection was founded in New Orleans by Joseph A. Jaeger Jr. in 2015 as a part of the MCC Group, a multi-unit real estate development organization dedicated to projects that spur meaningful economic and community development. Jaeger has a deep commitment to preserving history while modernizing amenities for today's traveler, and this is reflected across all of the hotels under the J Collection brand. The J Collection is comprised of 14 unique, locally owned and operated hotels situated throughout New Orleans and the surrounding region. Each property offers its own distinctive style and personality, along with personalized service and southern hospitality. This new brand is the next step in the evolution of the New Orleans Hotel Collection and the French Quarter Hotel Collection – previously two separate hotel groups – which are now under the same umbrella of the J Collection.

Media Contact:
Raul Vega, President, LEVEL 5 Hospitality, LLC

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