Travel Outlook, The Premier Hotel Call Center™, in partnership with other sponsors and the Kennedy Training Network (KTN), is offering complimentary registration in a new, groundbreaking monthly webinar series delivered personally by industry expert Doug Kennedy.
The series kicks off at Noon, EDT on Thursday, March 16, with The Four Pillars of Heartfelt Hospitality.
The webcast will cover the important philosophical communications essentials that ensure your guests experience sincere, heartfelt hospitality, not just scripted politeness. This webinar will cover:
- Hospitality means caring about as well as caring for our guests.
- Bringing out the best in others, brings out the best in ourselves. “Flip the vibe” and blast out 5-G Positivity.
- Using your “power of release” when encountering guest “bullies” and stay in the headspace of hospitality.
- The road to hospitality excellence is a joy ride! Power-up your attitude before you punch in for work.
Register your team now at: www.KTNwebcast.com
Here you can also find topics and dates for future monthly webcasts, which will run approximately 30 minutes in length. Those who register but cannot attend the live event will receive a link to view event recordings.
For these exclusive webinars, KTN President Doug Kennedy will pull information from all KTN hospitality, reservations, and sales training programs. The topic areas are broad enough to be relevant for all sectors of the lodging industry.
“We are excited to be a part of this event and are happy to help offer complimentary admission,” said John Smallwood, President of Travel Outlook, the only KTN Certified call center and a sponsor of the webcast.
Other sponsors include Better Talent, a subscription-based talent acquisition company serving the lodging sector, and Track Hospitality Software, a TravelNet Solution whose products include a PMS and CRM.
About Travel Outlook, The Premier Hotel Call Center™
Given its progressive approach to the voice channel – in terms of performance, training, transparency, testing and the tools used to measure performance – Travel Outlook The Premier Hotel Call Center™ is the leading voice reservations team in hospitality. Travel Outlook's valued client list includes Viceroy Hotel Group, Curator Hotels and Resorts, Outrigger, KSL Resorts, Proper Hospitality Group, Atlantis, The Irvine Company, Catalina Island, and many others. Travel Outlook's team and approach increases sales conversion and helps to create more effective voice communication between hotels and their guests, resulting in improved social scores in addition to increased voice channel revenue. For more information, visit www.traveloutlook.com
About Kennedy Training Network (KTN)
Based in Davie, Florida, KTN is the lodging industry’s best source for hotel training programs and supportive services in topic areas of hotel reservations sales, hospitality and guest service excellence, front desk hospitality certification, and hotel sales department training.
Services include customized, on-site hotel training workshops, private hotel team webinars, and telephone mystery shopping for hotel sales, transient reservations sales, hotel-wide hospitality, and front desk “Heart of Hospitality” certification. Additionally, KTN President Doug Kennedy is a well-known conference speaker for lodging and tourism industry associations, hotel brands, and hotel management companies.
All KTN training is delivered by Doug Kennedy or one of KTN’s in-house training experts listed below, each of whom has been personally trained and coached by Doug.
Raul Vega, President
LEVEL 5 Hospitality, LLC