Travel Outlook the Premier Hotel Call Center™ announces the launch of the hotel industry’s first AI-powered voice bot, purpose-built to reduce fixed labor costs with a distinct human touch: Annette (formerly 'Bella' by Travel Outlook), The Virtual Hotel Agent™.
Annette can help hotels immediately address staffing issues and reduce fixed labor expense. Personalized in a human voice the hotel chooses, Annette can answer most of the calls now being handled by the front desk. To estimate the labor cost savings Annette can achieve, Travel Outlook has created an Annette Savings Tool on its website.
Annette has been programmed using a breakthrough approach to voice bots, a system built from human conversations. Using social media, chat forums, and movie dialogue, Annette learns from billions of casual human conversations to understand human inflections and multi-turn queries. This revolutionary approach means Annette understands callers no matter what they say, when they say it, or how they speak, in any language.
Annette can route calls and send follow-up texts, but her true value lies in her ability to answer the frequently asked questions unique to each hotel. Studies have shown that this can be up to 60% of a front desk’s call volume, and in initial implementations, Annette has offered sterling performance.
Annette can also replace mechanical IVR answer points for the hotel. Rather than hearing, “press one for reservations”, the caller hears, in a pleasant voice, “Thank you for calling our hotel. How can I help?” Then, Annette will answer many of the questions asked without any involvement from hotel staff, always offering immediate transfer-to-human option.
Hotels will be pleasantly surprised by Annette’s affordability, and getting underway with her technology is a simple online onboarding process.
A hotel does not have to be a Travel Outlook call center client to be able to use Annette. Please contact Kimberly Berry at Travel Outlook for a detailed demonstration of Annette’s abilities and for affordable introductory pricing. To access the Annette’s Savings Tool, please visit https://traveloutlook.com/annette
FOR MORE INFORMATION:
Kimberly Berry, Director of Business Development, Travel Outlook Premium Hotel Call Center
kimberly.berry@traveloutlook.com | Office: 800-745-9910 | Mobile: 505-364-3807
ABOUT TRAVEL OUTLOOK PREMIUM HOTEL CALL CENTER:
Given its progressive approach to the voice channel – in terms of performance, training, transparency, testing and the tools used to measure performance – Travel Outlook Premium Hotel Call Center has become the premier voice reservations team in hospitality. Travel Outlook’s valued client list includes Viceroy Hotel Group, Curator, Outrigger, KSL Resorts, Proper Hospitality Group, Pacific Hospitality Group, Highgate Hotels, Atlantis, The Irvine Company, Catalina Island, and many others. Travel Outlook’s team and approach increases sales conversion and helps to create more effective voice communication between hotels and their guests, resulting in improved social scores in addition to increased voice channel revenue. www.traveloutlook.com.
About Annette, The Virtual Hotel Agent™
Annette (formerly “Bella” by Travel Outlook) is an AI-powered virtual call center agent that represents the next generation of voice assistants, and she is designed specifically for the Hospitality industry. Annette has been programmed using a breakthrough approach to digital voice assistants, a system built from human conversations. Using social media, chat forums, and movie dialogue, Annette learns from billions of casual human conversations to understand human inflections and multi-turn queries. This revolutionary approach means Annette understands callers no matter what they say, when they say it, or how they speak. Annette can answer FAQs specific to your property, understand multiple languages, route calls, send follow up texts, and more.
Media Contact: Raul Vega, President, LEVEL 5 Hospitality, LLC
vega@level5hospitality.com
