The stands are ready, the coffee is brewing, the business cards are stacked and the negotiations are commencing — ITB is finally here! Triptease got to Berlin nice and early and found the city already buzzing with excitement; the pre-match talk seemed to be focused around one main topic: automation.

It’s not a new theme — the phrase “rise of the robots” has been doing the rounds for a few years — but it feels that this time around the conversation has moved on. The travel industry is taking artificial intelligence, bots and automation a little bit more seriously and seeing value in the realistic and practical applications of the technology.

We’re playing our part. Visit the Triptease stand (no 100, hall 8.1) over the next five days to hear all about how and why we built Auto-Agent, the automated chat bot designed to answer questions about your hotel.

Auto-Agent sits within our Front Desk chat service. We launched Front Desk back in 2017 because we knew there was a huge industry demand for a chat product built specifically for hotels. However we also know how tricky it can be for busy hoteliers to offer the speed and quality of service that their guests expect when chatting online.

Auto-Agent responds to guest questions instantly with informative replies about your hotel. In other words, it helps hoteliers provide a quality chat service all the time, with very little additional staff resource.

Read the full story at 4Hoteliers.com Dedicated ITB Berlin 2018 news site here