Managing your hotel’s reputation is no easy task, especially in an age where online reviews enable guests to share their thoughts with thousands of other people in mere seconds.
Thankfully, there is a solution: mobile guest engagement allows hotel staff to communicate with guests in the moment and resolve their concerns before they leave the property.
The steps involved in a successful mobile guest engagement strategy are outlined in the infographic below.
For the full five-page report on how to successfully manage your hotel’s reputation online, download our white paper, Reputation Management: Your Essential Summer Guide.
Through the report, you will learn:
- How online reviews influence your guests’ decision to book;
- Whether TripAdvisor or Facebook has a greater impact on your success; and
- How to encourage your guests to communicate directly with you.