In what way is your business using social media to enhance the customer experience?

Com­pa­nies are now hir­ing social net­work­ing solu­tion man­agers for their cus­tomer ser­vice depart­ment; social net­work­ing isn't just for the mar­ket­ing depart­ment any­more!

While mar­ket­ing depart­ments hire and put to work Com­mu­nity Man­agers to pro­mote com­pany news, prod­uct deals and launches, and set up mes­sag­ing to drive traf­fic to the com­pany web­site, cus­tomer ser­vice depart­ments are hir­ing Com­mu­nity Rep­re­sen­ta­tives to respond to social media inquiries, com­plaints, frequently-asked ques­tions, and any other incom­ing mes­sage from a cus­tomer that takes place through­out the social net­work­ing world.

Courtesy of: Impact Learning Systems - www.impactlearning.com