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The Link Between Customer Service Social Media.
By Impact Learning Systems
Friday, 11th October 2013
 
In what way is your business using social media to enhance the customer experience?

Com≠pa≠nies are now hir≠ing social net≠work≠ing solu≠tion man≠agers for their cus≠tomer ser≠vice depart≠ment; social net≠work≠ing isn't just for the mar≠ket≠ing depart≠ment any≠more!

While mar≠ket≠ing depart≠ments hire and put to work Com≠mu≠nity Man≠agers to pro≠mote com≠pany news, prod≠uct deals and launches, and set up mes≠sag≠ing to drive traf≠fic to the com≠pany web≠site, cus≠tomer ser≠vice depart≠ments are hir≠ing Com≠mu≠nity Rep≠re≠sen≠ta≠tives to respond to social media inquiries, com≠plaints, frequently-asked ques≠tions, and any other incom≠ing mes≠sage from a cus≠tomer that takes place through≠out the social net≠work≠ing world.

Courtesy of: Impact Learning Systems - www.impactlearning.com



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