No matter who you are, CEO or student, this is the time of year we are all getting back to regular routines, back to the office, and back to school.
 
But as we move into the 2008 fall season, we know we are re-entering those mounting business, cultural and economic shifts that we temporarily pushed aside to enjoy the fleeting summer months.  Let's take a look at what's happening out there that is profoundly affecting the way we all need to do business...and some ways to handle these challenges:
 
Challenge #1:  Client Expectations 
 
Clients are looking for efficient, effective, value driven results - the baby boomers are demanding a wealth of experience accompanied by good practices; while the new up and coming echo generations want a casual, fun environment that is savvy, afforadable and popular.  

Solution:  Know your market position, stay focused and have good disciplines.  Make proper feedback options readily available to your clients, and be sure to act upon what the results are telling you; constantly question the status quo to ensure your offerings are relevent to demands; know the perceived and actual position of your business in the community.  Stay educated.

Challenge #2:  Faster Innovation

To remain competitive, you must innovate first - even a 24 hour edge over your competition will put you miles ahead, but you must be the innovator!  Solution:  Constantly review and refresh your products, services and methods; know what's coming down the pipes and act fast when you site an opportunity;  understand local initiatives; identify sectors and potentials for growth; get staff to participate - this means keeping yourself and your clients up to date and educated through innovative; multi-faceted research initiatives (podcasts; webinars; eNews, etc).  
 
Challenge #3: Public Consciousness
 
It's all about green science: water and energy security and conservation; carbon footprints; sustainable living and so on.   Solution: Upgrade your businesses appeal by showing green initiatives; blow your horn, let them know you care.  Go2 www.lohas.com.  Do this by educating yourself and staff on options and related benefits.
 
Challenge #4:  Staffing
 
Unemployment is at historic lows - we have an aging population and a shortage of young, entry level employees - who will you hire to relax? heal? lead? your business into the future?  

Solution:  Know the quality of your business employment opporunities and then constantly improve upon them - recruit with these opportunities.  Understand your staff demographic - there may be three or even four generations working with you, and they all have different priorities.  Depending on your source and allowing for 3 years transition, ranges look something like this: Baby Boomers-1946-1964 (self-righteous, passionate; involved in world progress and future optimism); GenX-1965-1979 (alternative viewpoints, lower optimism; rebellious); GenY-1977-1994 (tech savvy and live for the moment).  So, installing a measurable staff retention program to cater to each group is critical.  Have peer reviews; management reviews; create stronger staff buy-in; refresh work opportunities; mega-train hopefuls.  Remain at the head of the table with these demanding individuals by continually educating yourself. 
 
Challenge #5:  Spa Consolidations
 
Spas are looking to boost productivity, reduce costs and increase margins.  Some are taking over competitors or amalgamating to form larger enterprises.  How will you survive? thrive?  

Solution:  Strive to build client relationships and loyalty through personalization; customization; one-on-one goal setting; and self-care education, while still concentrating on meeting the above 4 challenges.  "Ensure your clients are always able to get a cut of the action and feel they are a part of your brand." - Carolyn Holdsworth, Nurture Spa, New Hope, PA.  "If they can't afford the $95 massage this month, introduce them to your new fall colors and sell them a $25. lipstick".  Stay tapped in through ongoing leadership and managerial educational pusuits. 

There is always a dollar to be made out there, but you must:

• Offer what customers want;
• Have good methods and disciplines;
• Accurate feedback information;
• Translate your findings and good ideas into action plans. 

Education is paramount, for you and your staff.  Consider Spas2b as one of the Educational Institutes that can support and guide you to more profitable outcomes.  We offer Classroom and now our NEW Distance Learning programs.  Grab this opportunity NOW and watch your educational pursuits turn your business into the Industry Leader it must be.

Bringing the Classroom to You! Spas2b is proud to announce the launch of our NEW! Distance Learning Programs!www.spas2b.com, Leslie Lyon, President Spas2b Inc. llyon@spas2b.com, 1-519-585-0626 

Classroom Course Dates: 
4-Day Spa Management & Operations
October 6-9, 2008 
5-Day Spa Start Up, Management & Operations
October 5-9, 2008    

Spas2b is a full-service Spa Development, Consulting and Training company based in Waterloo, Ontario, Canada. Spas2b draws on the extensive experience of its President, Leslie Lyon. Leslie has evolved with the Health and Beauty Industry for more than 30 years and has participated in many aspects of the Spa trade. An Aesthetician and Electrologist for 25 years, today Leslie enjoys her profession as an International Consultant, Educator, Key Note Speaker, Published Columnist and Freelance Writer.