When hotel and restaurant companies spend money on classroom training for new managers - one concern is that the manager-trainees will forget their new skills, before they have a chance to use them.

A new study from the Cornell University Center for Hospitality Research shows how relatively inexpensive interventions can strengthen the lessons of classroom training.

The study, "Enhancing Formal Interpersonal Skills Training through Post-Training Supplements," by Michael J. Tews and J. Bruce Tracey, demonstrated the value of following up classroom training with on-the-job support.

Tews, who earned his doctorate at the Cornell School of Hotel Administration, and Tracey, an associate professor at the Hotel School, tested two interventions: self-coaching and upward feedback.

The full report is available at no charge from

www.hotelschool.cornell.edu/chr/research/centerreports.html.