Hotel pipeline activity down across the global regions, reducing incoming customer support inquiries with WhatsApp and more...

Hotel pipeline activity down across the global regions
Monday, 25th July 2022

Each of the four world regions showed a year-over-year decline in hotel pipeline activity at the end of the second quarter, according to June 2022 data from STR >>

Selina opens first Southeast Asia hotel
25 Jul 2022 : Selina has opened Selina Serenity Rawai Phuket in Thailand's famed island that is home to some of the country's most popular beaches and resorts >>

The global food security crisis
24 Jul 2022 : The COVID-19 pandemic, interruption in international supply chains, and the war in Ukraine have severely disrupted food, fuel, and fertilizer markets, which are interlinked >>

Urbanic reduces incoming customer support inquiries by 30% with WhatsApp
24 Jul 2022 : The popular retail brand was able to improve the customer experience across channels and implement real-time order notifications >>

Europe’s return to the office reaches post-pandemic high
23 Jul 2022 : More people are back in the office – but the outlook varies across Europe’s major cities >>

HIGHLIGHT ARTICLE

5 Languages of Guest Loyalty
Monday, 25th July 2022

To earn (and maintain) guest loyalty, hotel brands must first establish and foster meaningful relationships with guests.

To cultivate those connections, hotel brands must move beyond the transaction to get to know their guests' unique needs and expectations while demonstrating awareness and care throughout each touch-point >>

Did Covid Kill Our Conversation Skills?
It has now been over two years since we experienced our initial 'stay-at-home' mandates because of Covid-19 >>

What We Need to Keep Going in the Era of Uncertainty?
Digital Transformation is the fundamental: Sometime after the pandemic was declared, the Virtual Seoul platform was created to represent the actual city Seoul in the virtual space >>