7 changes the UK's hotel sector can't afford to ignore, Australian hotels sales hit a five-year high and more...

7 changes the UK's hotel sector can't afford to ignore
Friday, 14th January 2022

The pandemic, Brexit and ongoing supply issues have prompted key changes in the UK’s hotel sector, many of which are long-term, if not permanent.

The past 18 months has been an unprecedented time for hotels. In order to survive, businesses must embrace change across their entire operation and do so quickly >>

Australian hotels sales hit a five-year high
14 Jan 2022 : Australian hotels sales have surged to almost $2 billion this year – hitting a five-year high and up from just $681 million 2020 – despite a year of lockdowns and ongoing travel restrictions >>

Hilton plans for new hotel and residences in Athens
14 Jan 2022 : Conrad Hotels & Resorts, Conrad Residences and Waldorf Astoria Residences to arrive in iconic Athenian location as part of a 130 million EUR redevelopment program >>

Rosewood São Paulo opens its doors
11 Jan 2022 : Rosewood São Paulo officially opens its doors yesterday, heralding Rosewood Hotels & Resorts® entrance into South America as a new global icon for the ultra-luxury brand >>

HIGHLIGHT ARTICLE

The Omnichannel Experience – What the Heck Does That Mean? 
Friday, 14th January 2022

There is a term in the customer service world that is often misused or misunderstood and that term is omnichannel. Today there are many others, such as text, social media, apps and more. It doesn’t matter how many channels you have, once you get past one, you are in the world of multi-channel.

The problem is that while multi-channel gives you options to choose your favorite method of communication, if you switch from one channel to the next, you typically have to start the conversation over >>

Ways to Appeal to a New Generation of Buyers
As business analysts dissect the latest numbers regarding the ongoing labor shortage – commonly known as 'The Great Resignation' – they’re uncovering some startling trends that suggest the problem is far from over >>

In case you've missed it: Global eNewsletter of January 13, 2022
Asia Pacific Outlook 2022: Build back bigger, Travel Outlook introduces The Virtual Hotel Agent and more >>