IATA and Eurofins partner to boost travel with testing, Australian traveller optimism, the underpromise & overdeliver conundrum and the return to genuine hospitality.

IATA and Eurofins partner to boost travel with testing
Tuesday, 20th April 2021

Eurofins is a leader in bio-analytical testing with 800 laboratories across 50 countries.

Part of the partnership, Eurofins’ dedicated COVID-19 portfolio encompassing multiple test types and hundreds of COVID-19 sampling stations globally will be made available through the IATA Travel Pass >>

In Focus: Singapore
20 Apr 2021 : With an economy supported by its growing population of approximately 5.7 million people, Singapore has witnessed remarkable record of sustained economic growth throughout the years and bolsters its role as a global commerce, finance and transportation hub.

Due to the impact of the Covid-19 pandemic, Singapore’s overall economy contracted by more than 5% in 2020, but tourism remains an important pillar in driving economic growth >>

Research explores Australian traveller optimism
20 Apr 2021 : Despite feeling mostly optimistic, Australian travellers acknowledge that not being able to travel in 2020 like they did previously has had a significant effect on their well-being, with 47% reporting a negative impact on their mental health >>

News from around the APAC region
20 Apr 2021 : Hotel industry and travel news from around the Asia Pacific region: Cross Hotels & Resorts signs seven franchise hotels in Japan, Cambodia to construct more domestic airports and more >>

HIGHLIGHT ARTICLE

The Underpromise - Overdeliver Conundrum
Tuesday, 20th April 2021

This overpromise-underdeliver conundrum can’t be easily solved. However being cautious and aware of its existence is already a step in the right direction for travel industry practitioners. It’s up to us to ensure travelers have an experience that exceeds their expectations… no matter what! >>

The Return to Genuine Hospitality
In a digital age, when a potential guest picks up the phone to make a reservation, they expect a personal touch on the other end. Chances are, they’ve exhausted all digital booking avenues and are seeking true customer service by a trained professional.

The consequences of not having a professional call center backing your reservation department could be detrimental to your business >>

Inclusive & Accessible Guidelines to Aid Global Travel & Tourism Recovery
People with disabilities should not be overlooked when creating travel experiences and providing accessible travel is both a social imperative and a business opportunity >>

In case you've missed it: Global eNews of April 19, 2021
Hotel construction down around the world, except in Europe, Mumbai’s rapid hotel recovery faces headwinds and are you prepared for revenue management 2.0? >>