Business travel, when it returns, will likely be initiated for different reasons, have different requirements for planning, and travellers and corporates will place value on different considerations.

Amadeus’ recent report “Reboot. Recharge. Rethink Business Travel”, based on interviews conducted with some 100 executives from business travel agencies across the world, explored factors and trends that will influence the timeline for global business travel recovery.

“The new needs of [business] travellers will be driven by safety, trust, confidence, access to right information at the right time and less on price,” said Renaud Nicolle (pictured right), Amadeus’ senior vice president of business travel, APAC.

He said this brings to focus the increased value of travel management companies and planners. “Booking services will be but a small value to travellers. Advice will be more important,” he said.

He urged travel management companies to add value by bringing back a sense of confidence to travellers to get back on the road.

Technology will play a key part, he added. Creating a frictionless experience, even with all the new regulations and potential disruptions, will be important.

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