Raffles signs Moscow, MICHELIN Guide Thailand unveils new stars, customer service lessons from the best unknown companies and the not-so-distant brand.

Raffles signs Moscow
Thursday, 17th December 2020

The flagship hotel, located next to the Kremlin, will be managed under the prestigious Raffles Hotels & Resorts brand and is expected to open in the second half of 2022, becoming the first Raffles hotel in Russia >>

The 2021 MICHELIN Guide Thailand unveils new stars, with sustainable gastronomy & culinary ecosystem in focus
17 Dec 2020 : Following the recent announcement of Bib Gourmand honorees, Michelin announced the winners of MICHELIN Star, as well as three newly introduced accolades. Featured in this latest edition are 299 dining establishments - with a total of 6 two-star, 22 one-star, 106 Bib Gourmand, and 165 MICHELIN Plate eateries >>

Kempinski announces CEO transition
17 Dec 2020 : Europe’s oldest luxury hotel group Kempinski Hotels announces the appointment of Bernold Schroeder as Chairman of the Management Board and Chief Executive Officer ad interim, effective immediately >>

Are we seeing the green shoots of recovery?
14 Dec 2020 : If anything, this pandemic has prepared us for potential threats of the future and given us a blueprint to react faster and smarter—a priority of The World Health Organization >>

HIGHLIGHT ARTICLE

The Not-So-Distant Brand
Thursday, 17th December 2020

Our lives changed almost overnight. Schools and businesses closed, and states issued stay-at-home and shelter-in-place orders. Months later, we're still feeling the emotional toll.

What can brands and marketers do to reconnect with their customers? >>

What Are The Different Hotel Types?
Hotels make up one of the main choices, yet not all hotels are the same by any means: If your goal is to work in the hospitality industry, it’s important to know the various places where you could work and employ your skills >>

Customer Service Lessons From the Best Unknown Companies
I’m often asked what the best way to disrupt the competition is, the answer is to not compare yourself to the competition, but to the best companies from other industries >>

In case you've missed it: Global eNews of December 16, 2021
Singapore to lift border restrictions for Taiwan, Hilton grows to milestone 1 Million rooms and Travel in 2021: Safe, slower, soulful, secluded, sustainable >>