How did Cyber Weekend 2020 compare to previous years?, Forbes Travel Guide issues first health verifications and expansion strategy or capabilities?.

How did Cyber Weekend 2020 compare to previous years?
Monday, 7th December 2020

This year, it was a very different Cyber Weekend, it looks as though it could likely be cited as the largest day for digital sales ever recorded in the United States, with some experts expecting results to show spending reach between $10.8 billion and $12.7 billion.

We’ve reviewed with an even keener eye this year in the context of a huge increase in online shopping as periods of lockdown sweep in and out of countries around the world >>

Forbes Travel Guide and Sharecare issue first health verifications to hotels and resorts across 12 countries
7 Dec 2020 : Forbes Travel Guide and Sharecare announced the first hotels in the world to successfully become Sharecare Health Security VERIFIED® with Forbes Travel Guide >>

News from around Europe
6 Dec 2020 : Hotel industry and travel news from around Europe and the Middle East & African regions: Genova and KTI swap four properties near Stockholm, Investire to acquire Pantheon Iconic Rome Hotel, Accor merges its lifestyle brands and more >>

Gray Deluxe bids farewell at The Upper House, Hong Kong
5 Dec 2020 : The Upper House, part of The House Collective by Swire Hotels, announces the closure of Café Gray Deluxe with the last day of service on 31 December 2020 >>

HIGHLIGHT ARTICLE

Expansion Strategy or Capabilities? The Chicken or Egg Conundrum Resolved!
Sunday, 6th December 2020

Abstract:
The industry-wide disconnect between expansion strategy ambitions and organizational capabilities to achieve these ambitions causes hotel company growth strategies to fail. Corporate leadership often misses the critical connection between expansion ambitions and their ability to execute >>

Adaptability: the Must-Have Skill Set for Normal 2.0
Today's challenges of exponential growth and unprecedented disruption demand a new approach.

Recognized some major players, including the World Economic Forum, Institute for the Future, and the Harvard Business Review, the ability to adapt has critical importance for both workers and organizations.... quite possibly, the new competitive advantage >>

Handling the Service Failures and Screw Ups
When you screw up (and we all do) you can count on customers contacting you to let you know what you’ve done, if it’s a phone call, you can expect to hear ranting and raving and people saying things that are rude and inappropriate and if they are in your place of business, they will confront you face-to-face and it’s up to you how to diffuse the situation and put a smile on that customer’s face >>

Global Newsletter: December 04, 2021
Dusit International makes its Singapore debut, Accor to merge lifestyle brands, 2021 KOL Marketing in China and on track to recovery >>