Global Newsletter: August 13, 2020
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Thursday, 13th August 2020

Emirates and Etihad first to introduce Testing Before Travel (TBT), Rosewood 's KHOS debuts 2nd property and customer behaviour is changing post-COVID.

Emirates and Etihad first to introduce Testing Before Travel (TBT)
Thursday, 13th August 2020

Dubai based Emirates has announced that it will be the first airline to offer free medical insurance for passengers in case they contact COVID-19. This came via a tweet from Emirates’ chairman Sheikh Ahmed bin Saeed Al Maktoum.

According to the National Newspaper from August 1st, a COVID-19 (negative) test certificate must be produced by all passengers flying into the UAE no more than 96 hours before travel.

Crucially, following cases where Emirates unwittingly flew people who had COVID to Hong Kong and Australia via DXB this now applies to transit passengers as well >>

Rosewood 's KHOS debuts 2nd property
13 Aug 2020 : Luxury travelers are in for a new adventure starting with the grand opening of KHOS Qingyuan in China, a scenic hot springs retreat that unveils a novel concept upscale resort experience >>

Radisson Collection to make debut in China
13 Aug 2020 : Radisson Collection, Radisson Hotel Group’s anthology of iconic lifestyle hotels, will arrive in China for the first time next year when it opens an outstanding low-rise resort, which will form a key part of a brand new integrated tourism complex in the Jiangsu Horticultural Exposition Park >>

Latin America’s hotel construction pipeline shows continuing decline
13 Aug 2020 : Q2’20 Latin America Hotel Construction Pipeline Trend Report shows that the total construction pipeline stands at 681 projects/118,936 rooms, down 4% by projects and rooms, year-over-year (YOY) >>


Customer Behaviour is Changing: Here’s How Your Website Messages Should Adapt
Thursday, 13th August 2020

The way that website users interact with content is changing post-COVID, the personalization and offers that worked before are likely to be quite different to what your potential guests are responding to now.

Hotels now need to assess developments in the travel landscape and adapt their customer communications faster than ever before >>

Revenue Management Strategies during an Economic Downturn or Global Financial Crisis
The unofficial definition of Revenue Management used by insiders is ‘the art of turning away business’, however this certainly does not apply during the current Covid-19 (coronavirus) global healthcare crisis, and the economic downturn the hotel industry is facing in its aftermath >>

Be Nice - It Doesn't Cost You Anything
What does it cost to be nice? Some would say, 'Nothing', when it comes to people interacting with people, that’s probably true >>

In case you've missed it: Global eNews of August 12, 2020
Domestic travel is just the ticket for travel-hungry travelers, Hong Kong’s hotels heading for an identity crisis, mobile is where the recovery is happening and the experience of flying private >>

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