India’s OTAs in the driver’s seat, Aman private jet service, the essential guide to group event business and in today's world, customer service is expected.

India’s OTAs in the driver’s seat
Friday, 15th November 2019

As things stand today, India is among the most attractive aviation markets, as outbound travel and mobile adoption rises.

In 2018, domestic passenger enplanements in India totaled 139 million, growing 19% year-over-year. The number of domestic flights (frequencies) operating within India grew an astronomical 626% from 165,070 in 1998 to 1,034,404 in 2018 >>

Aman launches bespoke short and long-haul itinieries
15 Nov 2019 : The jet can be booked to take guests to multiple Aman and non-Aman destinations, allowing them to experience the ultimate customised travel experience, where they are able to access even some of the most hard to reach destinations across the globe >>

Raffles Grand Hotel d’Angkor is re-opening its doors
14 Nov 2019 : The Grande Dame has begun a new page in her history! Following 6 months of renovation work, the Raffles Grand Hotel d’Angkor (Cambodia) is (re)opening its doors to you, for a stay offering an unparalleled old world experience that’s more luxurious than ever >>

MO announces new hotel in Dallas
15 Nov 2019 : The new development will comprise a 25-storey mixed-use tower located in the exclusive Turtle Creek neighbourhood. The project is within close proximity to the central business district and a number of cultural attractions including the Dallas Theatre Centre and Arts District >>

HIGHLIGHT ARTICLE

The Essential Guide to Group Event Business
Friday, 15th November 2019

Go back to basics to learn the importance of this complex landscape and how to navigate it. Every day, a new adventure awaits, perhaps you’re searching for ways to attract special occasions to your venue or maybe the task at hand is to redesign your meeting space into something a little more open and inviting >>

10 Years Ago, Customer Service Was Appreciated—Today, It’s Expected
It wasn’t that long ago that you would go to a store, dine at a restaurant, do business with a vendor or call a customer support center and notice how good the customer service was. A great service experience stood out, it was noticed and a differentiator >>

CRM: Fact versus Fiction
Some hotels have it, others do not and there is a lot of talk about it, but, unfortunately, there are many variations and definitions of what Customer Relationship Management (CRM) really is, because today’s customers are overwhelmed with options and information >>

In case you've missed it: Global eNews of November 14, 2019
Singapore's tourism strategy towards 2020, Airbnb guests spent locally, offer an adequate business travel experience and benefits of having cloud-based Hotel Management Software >>