IHG opts for bulk-size amenities, use social media to compete against AirBNB, integrating wellness into hospitality for guest satisfaction and owner return and how Steve Jobs modeled the Apple store based on the hospitality industry?.

IHG opts for bulk-size amenities to reduce plastic waste
Wednesday, 31st July 2019

InterContinental Hotels Group takes industry-leading step to remove 200 million miniatures from estate each year, the company has announced that its entire hotel estate of almost 843,000 guest rooms will switch to bulk-size bathroom amenities, with the transition to be completed during 2021.

Building on its efforts to reduce plastic waste as part of a broader sustainability agenda, this pledge makes IHG the first global hotel company to commit all brands to removing bathroom miniatures in favour of bulk-size amenities >>

When beauty signifies quality
31 Jul 2019 : When making hotel bookings online, potential guests’ expectations of service quality are influenced by the aesthetics of the hotel’s website. In a recent experimental study the researchers manipulated the level of attractiveness portrayed by a hotel website’s photos to examine how aesthetics influenced perceptions of quality and intention to book >>

Cricket World Cup swings UK hotels to GOPPAR highs
31 Jul 2019 : June was a banner month for UK hotels: Profit performance hit a peak for the year as the typically strong month was boosted by the Cricket World Cup >>

Malaysia Airlines and TUI launch MHholidays
31 Jul 2019 : Malaysia Airlines has teamed up with TUI, the world’s number one tourism group, to launch MHholidays, the latest travel marketplace by Malaysia Airlines, allowing travellers to tailor-make their holidays through the combination of flights and hotels >>

HIGHLIGHT ARTICLE

How Steve Jobs Modeled the Apple Store Based on the Hospitality Industry?
Wednesday, 31st July 2019

Around the year 2000, Apple's Steve Jobs saw a grim version of the company's future: Apple would be increasingly dependent on major technology retailers who sold their products. The company had great products, but without their own way to sell those products, Apple would only be as successful as other retailers. Thus the idea for the Apple Store was born.

To create the store, Jobs applied Apple's tagline 'think different' and borrowed core lessons from hospitality >>

Integrating Wellness into Hospitality for Guest Satisfaction and Owner Return
Driven by the interests of an increasingly older and unhealthy population, healthcare has been at the center of political debates in the United States for over a decade and as the current conventional healthcare model is broadly recognized as failing, it is compelling people to take on responsibility for their wellbeing through alternative solutions >>

Keeping Booking.com Early Payment Scheme in Check
The relationship between hotels and OTAs can be beneficial, it’s just important not to lose sight of your number 1 priority: direct bookings! Direct bookings are the most cost-effective way for your business to receive revenue >>

How Guest Behavior is Driving Hotel Renovations
Hotel guest satisfaction is driven by well-designed public spaces as much as sleeping rooms and service quality, hence designing a hotel's public space with functionality, experience and flexibility in mind can increase operational productivity >>

Use Social Media to Compete Against AirBNB
AirBNB and other vacation rental services have been a nightmare for the hotel industry, and in many cases, the rooms are cheaper, plus, in some cases, guests can rent an entire house for roughly the same cost of a hotel room >>

In case you've missed it: Global Newsletter from July 30, 2019
Many travellers don't yet want to give up disposable toiletries: how should hoteliers react?, TravelClick launches the alternative accommodations and business travelers: changing the landscape of the hospitality industry >>