Rise in alternative accommodations, Accor’s renewed focus – aspirational and experiential aspects of a guest, strategies to prepare for design thinking and revenue-killing Wi-Fi mistakes.

Rise in alternative accommodations
Friday, 14th June 2019

It's clear that Canadians are venturing beyond their borders and racking up those international miles. While Toronto, Las Vegas and London remain top destinations, those seeing the biggest year-over-year growth are a bit further away. From Europe to Southeast Asia, these are some of the most noteworthy trending destinations to add to the list, all of which showed double-digit growth >>

Hotel G provides cannabis concierge services
14 Jun 2019 : Hotel G, San Francisco’s premier lifestyle hotel, has partnered with ONA, a family-owned cannabis concierge service, to provide guests with delivery of its products from licensed Northern California vendors >>

TUI Group’s portfolio in Greece grows to 49 hotels
14 Jun 2019 : The opening of TUI Sensimar Meltemi Blu marks the debut of TUI Group’s own hotel brands in the Greek island of Santorini >>

HIGHLIGHT ARTICLE

Accor’s Renewed Focus – Aspirational and Experiential Aspects of a Guest
Friday, 14th June 2019

The driver for Accor going forward is the renewed focus on live + work + play aspects of a guest and owning the relationship, drifting away from being just owner of properties.

If for a hospitality brand, one only relates it with the stay/ sleep aspect, then today it would be deemed as an archaic perception. And if a hotel company goes deeper into other spheres of one’s life via its own digital ecosystem, is the foundation of brand going to be shaken? Would it be able deliver the same experience when it sells any other product other than its core one?

These are vital questions that are being asked today when organizations talk of a digital strategy >>

Strategies to Prepare for Design Thinking - Part 6: Experiment and Explore Different Paths
Creative ideas without applications are just ideas: It is not enough to simply brainstorm and generate novel concepts, if there is no application and follow through there can be no innovation implementation >>

Can You Take a Punch?
This is what customer service professionals are good at. It’s what they are hired to do. Great companies know that training isn’t something that happens once. It’s ongoing. It’s constantly working on maintaining and improving the skills needed to make a customer happy.

They make take a few hits along the way, but they 'roll with the punches.' Most importantly, they don’t win the fight. They win the customer >>

Are You Making these Revenue-Killing Wi-Fi Mistakes?
Guests come to hotels to relax on big fluffy beds, exploit the room service, and have a good time with their friends and family and when they’re here, they definitely want to capture the fun moments and share them online or maybe they want to get some work done, if they’re travelling professionals >>

Global Newsletter from yesterday June 13, 2019
Accor divests real estate assets, China’s hotel construction show double-digit growth, rebranding doesn’t always mean starting over and event venue trends in 2019 >>