TODAY: Six Asian cities in top 10 - world’s most expensive city, the first worldwide competition for tourism startups and Hotel Live Chat Instant Gratification Wins Every Time.

Six Asian cities in top 10 - world’s most expensive city
Thursday, 28th June 2018

Hong Kong has passed Luanda to take the top spot as the world’s most expensive city.

As a result of the digital era, aging populations, skills shortages, and unpredictable political and economic contexts, the landscape of global business is changing as are jobs that are critical for the future of work and multinationals are embracing this transformation by focusing on mobile talent and assessing the cost of expatriate packages for their international assignees >>

Trivago's small market test could prove big payoffs
28 Jun 2018 : Recently, Trivago implemented a test across select small markets that could shake up how the auction will behave in the future, this test has created fixed positions for three out of the four top ad positions that are shown >>

Use technology for more sustainable tourism management
28 Jun 2018 : Technology helps us to better manage our social, cultural and environmental impacts. And if well managed, tourism can act as an agent of positive change for more sustainable lifestyles, destinations, and consumption and production patterns >>

The first worldwide competition for tourism startups
28 Jun 2018 : This pioneering initiative for the tourism sector reaches out to 164 countries to find startups aiming to transform tourism: Whether tech-based or non-technological, early-stage or more mature, any startup with innovative ideas capable of revolutionizing the way we travel and enjoy tourism is welcome to participate >>

Profit hit hard in UK as revenue falls across the board
28 Jun 2018 : Profit per room at hotels in the UK fell by 4.3% in May as year-on-year declines were recorded across all departments; meanwhile, owners and operators continue to face the challenge of rising costs >>

HIGHLIGHT ARTICLE

Hotel Live Chat Instant Gratification Wins Every Time
Thursday, 28th June 2018

There’s a lot of debate about the best way to handle the huge influx of guest messages happening through private message and live chat platforms; Should we be using more automation? More resources in house? More outsourcing?

There are a number of different services and solutions out there– not all of which are created equal– but there’s one thing that everyone agrees on: Answering customer messages quickly and thoroughly is essential. And by fast, we mean lightningfast >>

Three C’s of Customer Service Success
There is an old saying in the real-estate industry: The three keys to success are location, location and location and I have a similar take on the customer service and customer service world. The three keys to customer experience success are consistency, consistency and consistency >>

How To Prepare a Brief For Your Web Agency
So, you have decided you need a new website, you are now left with a daunting to-do list and a long string of questions. One of the questions most commonly faced is how to explain to the web design agency what you want- if you even know yourself yet! Here are a few key pieces of information that will help create a straightforward brief for your web design agency and give you the kick-start you need for this journey >>