Return to our Home page Search
Click here for the hotel and hospitality news from around the globe Hotel, Travel and Hospitality Articles Videos and in-depth Interviews
Read more now
Read more now
Read more now
Innovation and Implementation Must Go Hand-in-Hand.
By Robin Speculand
Friday, 16th May 2014

Identifying the next great innovation is hard enough, but you must also successfully implement it;

Sure Steve Jobs made it look easy, but then he was a once in a lifetime innovator along with the likes of Thomas Edison. In this article we look at two companies who successfully innovated, only one of which also successfully implemented: Encyclopedia Britannica and Toys R Us.

Many companies around the world have benefited from Tirian's teaching about what it takes to be innovative, how to create an innovative work culture, how to encourage people to think differently and how to bring disruptive innovation to the workplace. This is all desperately needed, as more so than any other time in history we are changing faster than ever before, and it is the companies who are most agile who are thriving, such as Google.

Just 20 years ago we were setting strategies for 15 years, and once we created a success we could rely on it for many years. Today the average company strategy is just four years. Consider how fast Apple is already being challenged in the smart phone business. Leaders must starting innovating their next great thing as soon as they launch their current success. Encyclopedia Britannica's story exemplifies this point.

Encyclopedia Britannica was founded in Edinburgh, Scotland, in the 18th century. The first edition took three years to create and twice in the last 20 years Encyclopedia Britannica has had to reinvent itself and implement a new strategy to survive.

In 1990 the business peaked. 2000 sales people sold over 100,000 units. In 1991 people started owning their own PCs and could buy CD-ROMs. Encyclopedia Britannica reacted to this change by inventing in 1994 its first CD_ROM for US$1,200.

Then Microsoft created Encarta as a loss leader. In response in 1995 Britannica produced Britannica Online. In 1996 just 3,000 units were sold and the door-to-door sales force dismantled. The CD_ROM price dropped from $1,200 to $1,000 to $150 to under $100. Then, Wikipedia arrived.

Once again Britannica was forced to redesign its model. It did not compete with Wikipedia but instead focused on editorial quality with Britannica Online. Scholars around the world were engaged to review, revise and refresh content. Today 500,000 households subscribe and the digital addition is updated every 20 minutes. Over the past five years it has seen 17% compound annual growth in digital education services business and a 95% renewal rate.

Britannica has been successful not only because it reacted to market changes and was able to reinvent itself but also because it successfully implemented the changes. Many companies have invented new strategies but failed to execute them. At the same time Encyclopedia Britannica was responding to the challenge of online information so was Toys R Us. Toys R Us had built a very strong brand for physical shopping, and when internet shopping threatened their physical business they did what you might have expected by extending the brand name into the online world. But it went terribly wrong, and for almost 20 years straight years they have seen declining cash flow.

In the mid 1990s Toys R Us had the right components in place to develop an online presence. They had the relationship with toy suppliers, they had the inventory in warehouses and they had a strong brand name. The launch of "" attracted millions of visitors, so what went wrong?

The lesson learned from Toys R Us is that you can have great innovation but you also have to be able to implement it. Toys R Us was used to shipping large quantities of products to single stores to restock them. It was not set up or ready to ship single products to multiple addresses.

At Christmas time Toys R Us was overwhelmed and failed to deliver on time for Christmas children's toys because it had the wrong implementation model. The damage was devastating to the Toys R Us brand with customers not only swearing they would never use the online shopping again but also never visit the physical stores.

After thinking through your latest innovation, make sure that innovation and implementation go "Hand-In-Hand." Make sure your implementation structure supports your new innovation.

Robin Speculand is a valued Tirian partner and the Chief Executive of Bridges Business Consultancy Int, as well as a bestselling author. His latest book is Beyond Strategy - The Leader's Role in Successful Implementation. His work begins once clients have crafted their strategy and are ready to begin the implementation journey. Robin is a masterful event facilitator and an engaging keynote speaker. He is also the founder of the first portal dedicated to implementation, The Implementation HUB:

Tirian and Bridges are able to provide a seamless transition from innovative strategy to implementation through their well integrated consulting services and workshops.

Advertise with ...[Click for More]

~ Important Notice ~
Articles appearing here contain copyright material. They are meant for your personal use and may not be reproduced or redistributed. While 4Hoteliers makes every effort to ensure accuracy, we can not be held responsible for the content nor the views expressed, which may not necessarily be those of either the original author or 4Hoteliers or its agents.

Learn more about DigiJames - in room technology
 Related Articles  (Click title to read)
Hotel Marketing Is Not a Substitute for Innovation.
Getting from Google to your Hotel Direct.
The New Experience of Incentive Travel.
Supporting The Creative Process.
 Latest News  (Click title to read article)
News from around the Asia Pacific region, Sept 3
Wednesday, 3rd September 2014

Rotana to strengthen its position in Bahrain
Wednesday, 3rd September 2014

One&Only Montenegro partners with wellness brand, Chenot
Wednesday, 3rd September 2014

Reaching Gen Z
Wednesday, 3rd September 2014

MENA chain hotels market review
Wednesday, 3rd September 2014
 Latest Articles  (Click title to read)
Super Statements For Speeing on a Successful Career Expressway ~ Part 1
Wednesday, 3rd September 2014

What Makes A Hotel 'The Best'?
Wednesday, 3rd September 2014

Ctrip Asserts Supremacy with its Performance, Gears up for Deeper Penetration
Tuesday, 2nd September 2014

Much Ado about a Review
Tuesday, 2nd September 2014

Accountability: A Dying Concept?
Tuesday, 2nd September 2014
 Most Read Articles  (Click title to read)
Global Update: Who's Where and Doing What - June 2014
5 Social Media Trends to Embrace this Year
Global Update: Who's Where and Doing What - May 2014
Top Ten Things Luxury Guests Want!
Millennials Seek More Value from Luxury Hotels
 Useful Links  (Click company to visit)
A-Listings - Exclusive Links Section @ 4Hoteliers

AETHOS Consulting Group ~ Overview and Articles

Book Hotels & Travel

Connect with us at LinkedIn

Customized Hotel & Restaurant Equipment

Digital Innovation Asia

Follow us on Twitter!

Hospitality Consultants ~ Lifestyle Concepts

Hospitality IT & Technology

Hotel Opening Processes: Exploring better ways to open new hotels.

ITB 2015 Marketing

Private, luxurious holiday villa in Valbonne

Sayang - For True Wine Lovers

TravelDaily China Travel Distribution Summit - Live Interviews

Wynamics ~ Working the Dynamics of Wine

ZIXI - Your Asian Partner: Advisory - Sourcing - Project Management - Market Entry

© Copyright 4Hoteliers 2001-2014 ~ unless stated otherwise, all rights reserved.
You can read more about 4Hoteliers and our company here

Use of this web site is subject to our
terms & conditions of service and privacy policy