Redefining the restaurant experience: Cultivating employee engagement can help restaurants create positive customer experiences and reduce costly turnover.

By focusing on the five core elements of employee engagement, restaurants can create a motivated workforce of brand ambassadors that take ownership of the customer experience.

Engaged and motivated restaurant employees are at the heart of positive experience

According to our recent restaurant customer experience survey, a staff of friendly, hospitable employees is the most important element needed for a positive experience at a restaurant.

Yet in their quest to improve the customer experience, many restaurant companies have underinvested in employee development and engagement programs. This imbalance can make it harder for restaurants to create the experience that customers want and generate the business results they need.

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