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Remarkable Tips for Hotels to Create A Better Guest Experience in a Digital World.
By Lana Marshall - Exclusive for 4Hoteliers.com
Thursday, 12th January 2017
 

We are living in a digital era where for all of us, the Internet and technology is our basic need: shopping, sightseeing, car bookings, address mapping, dating, socializing- we often find it almost impossible to imagine our life without mobiles, internet and computers and this might be the reasons why, when we are out of home, we intend to gather together all our needed stuffs with us to have a better outing or trip experience.

But just imagine a scenario where you are out of the town and you don’t have speed internet with you. Oops, this might sound quite insane. Well, this is where hotels should come in with these 5 technologically driven tips that could indisputably create an amazing guest experience. It will not just boost their sale, but also the satisfactory level.

So here are a few viable solutions that hotels can endow guess to sort out their convenience problems. 

24x7 Free WiFi Availability 

First come first, WiFi these days for guests is a pulse of their life. Even though they carry their own data card, but sometime due to roaming issues while travelling from one city to another, it makes them frustrated, so as the hoteliers you should meet the convenience need of guests. Also, availability of internet will save of those manual house operations that consume a lot of paperwork.

Plug Sockets

When you are in the hotel industry, you cannot be biased by the nature, gender or the physical ability of the guests. You have to think of the common prospective. As the user-centric hotel, you should arrange handy devices right besides the tables that howl as a timepiece, USB charge as well as the mains unit. If all the hotels start doing this, visitors will come over and over again. 

Taxis Service

You won’t love to see your guests standing outside your hotel under the scorching sun and waiting for the cab? So make sure that you are way ahead to help them. Let them wait over reception and arrange taxi to them for check in and check-out process. Arrange a cab ordering service right next to exit door. Just one button and things should be solved right there. 

Door opening technology 

No, No, don’t get us wrong. The technology is not made for burglars, but for the guests to open the room by using their mobile. It’s very similar to self-check in technology where guests, to check into their room gets the code on their mobile and get the control. Besides, it can also be incorporated with various other services such as the janitor or security. 

Live Chat 

A live chat feature is extremely important for hotel owners. This helps your guests to connect with the staff of the hotels 24x7. They can ask for help, order thing and can share their concerns during their stay. Round the clock connectivity also ensures the safety and security of guests. So if you don’t have the one just get it arranged. 

Lana Marshall has worked as Space Apart Hotel for over seven years and has extensive knowledge of both the serviced apartments and the rental studio property market.

This is strictly an exclusive feature, reprints of this article in any shape or form without prior written approval from 4Hoteliers.com is not permitted.

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