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Latest News
Dusit joins GSTC in support of sustainable hospitality
Thursday, 26th March 2026
Dusit Thani Maldives implements a range of sustainability initiatives, from solar energy and plastic reduction to coral planting, with guests invited to take part in conservation activities...
Banyan Group enters the United States
Thursday, 26th March 2026
Developed in collaboration with Mast Capital and Curated JCZM Development, the project marks the US debut of Banyan Group’s flagship Banyan Tree brand through its first residential offering in one of the country’s fastest-evolving real estate markets...
Cairns launches an innovate reconciliation plan for its convention centre
Thursday, 26th March 2026
Cairns Convention Centre has launched its Innovate Reconciliation Action Plan (RAP) 2026–2028, marking a major commitment to embedding reconciliation across every part of the Centre’s operations and the delegate experience...
European living investment to exceed €70 billion in 2026
Thursday, 26th March 2026
Investment in Europe’s living sectors* rose 22% to €62+ billion in 2025 and is forecast to exceed €70 billion in 2026, according to new figures from JLL...
United CEO: assume oil to go to $175/barrel and doesn't get back down to $100 until the end of 2027
Wednesday, 25th March 2026
Message from United CEO Scott Kirby to Employees: 'We’re ready, we have a plan and we’re going to continue executing that plan'...
Resident Hotels rebrands as The Sirius Hotel Group
Wednesday, 25th March 2026
This rebrand of Resident Hotels, the privately-owned independent hotel company, signals the company’s ambition, supported by its owners, to grow with capital partners as a specialist hotel management platform developing and operating prime city centre hotels...
Latest Articles
Behind the Smiles: The Hidden Strain of Hotel Work
Organisations have a vested interest in supporting employees’ mental health, and this is particularly true of hotels, given their inherently high-stress, high-stakes nature...
Hotel Discovery in the Age of AI, Part 23: Agency in an AI-Mediated Travel World
Exclusive Feature: How decision-making power may shift between travelers, platforms, and AI systems...
Global eNewsletter of March 24, 2026
Meliá recognized in the S&P Global Sustainability Yearbook 2026 for the ninth consecutive year, Corporate travel policies modernize and embrace AI and more...
The Earn and Burn Challenge for Aspirational Flagged Hotels
This is a controversial issue that few in the hotel industry publicly discuss, while many others remain completely unaware...
The Real ROI of Hotel Robots: Staff, Guests, and the Bottom Line
Nine years ago, I stood at a trade show watching a delivery robot navigate around a mock hotel lobby and my first thought? 'Interesting gimmick', my second? 'Will guests actually want this?'...
Global eNewsletter of March 23, 2026
Indonesia’s digital landscape is moving fast, and travel is at the very heart, Hilton announces exclusive agreement with YOTEL and more...
Agentic Hotel Bookings: What Are We Actually Talking About Here?
'Agentic booking' has become one of those phrases everyone uses and few define, it sounds futuristic, powerful, inevitable, but when you listen closely, people mean very different things...
 Top Feature Articles (Click title to read)
Global eNewsletter of March 26, 2026
Thursday, 26th March 2026
Banyan Group enters the United States, Dusit joins GSTC in support of sustainable hospitality and more...

Business Travel Reports: Turning Insights Into Opportunities
Thursday, 26th March 2026
Travel reporting software is a valuable tool for managing travel, letting you drill down into spend patterns and trends to see the root causes of successes and issues in booking and expensing...

Ten AI Customer Service Statistics for 2026 That Will Shape Your CX Strategy
Thursday, 26th March 2026
This article answers the question: Are customers becoming more comfortable with AI in customer service?...

Global eNewsletter of March 25, 2026
Wednesday, 25th March 2026
Global expansion, independent spirit: collection brands from Accor and Ennismore unlock new opportunity, United CEO: assume oil to go to $175/barrel and more...
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