Travel Outlook, the premier hotel call center™, proudly announces a strategic partnership with Larkspur Landing, a collection of all-suite hotels located throughout Northern California and the Pacific Northwest.

This collaboration will empower Larkspur Landing with top-tier call center services that prioritize guest satisfaction and operational efficiency enhanced by Larkspur’s commitment to create a 'home away from home' experience for their guests, as well as health and safety through their Rest Assured™ program.

Larkspur Landing Extended Stay Suites: Ideal for Business and Leisure Travelers

Larkspur Landing operates 11 all-suite hotels in key cities such as Sacramento, San Francisco, San Jose, Portland, and Seattle, offering spacious accommodations perfect for extended stays. Each suite is thoughtfully designed with fully equipped kitchens, workspace areas, high-speed Wi-Fi, and 24-hour business centers.

From corporate housing to long-term getaways, Larkspur Landing provides a welcoming and comfortable atmosphere for all guests, combining convenience with a personal touch.

Larkspur Landing: A Home Away from Home with Every Detail Thoughtfully Designed

At Larkspur Landing, hospitality is more than just a service—it’s an experience with a modern, guest-focused approach to hospitality. The all-suite accommodations offer guests the charm and warmth of craftsman-style architecture combined with contemporary amenities designed to meet the needs of extended-stay guests that make long stays feel like home. Larkspur Landing’s properties feature an array of amenities including:

• Comfortable Living Spaces: Each suite features a fully equipped kitchen with full-size refrigerators, SMART TVs, and high-speed Wi-Fi. Guests can unwind in their suite after a day of work or exploration, enjoying a meal in or simply relaxing in a space designed for ultimate comfort.
• Ultimate Sleep Experience: Larkspur Landing’s signature feather-topped beds are outfitted with high thread count sheets, down comforters, and a selection of plush pillows to ensure every guest enjoys a restful night.
• Business Travel Made Easy: Each suite doubles as a home office with an oversized work desk, while the 24-hour business center provides everything from computers to color printers, ensuring business travelers can stay productive.
• Exceptional Amenities: From fresh-baked chocolate chip cookies to complimentary grocery shopping and laundry facilities, Larkspur Landing goes above and beyond to make guests feel welcome and at ease.

A New Standard in Comfort and Safety

As the world continues to adapt to evolving health guidelines, Larkspur Landing’s Rest Assured™ program ensures that the well-being of guests and staff remains paramount. With enhanced cleaning protocols developed in alignment with guidance from the CDC, WHO, EPA, and AHLA, Larkspur Landing is committed to creating a safe, worry-free environment for all visitors.

Key features of the Rest Assured™ program include advanced cleaning protocols, contactless services, proactive communication and an innovative guest experience leveraging technology to focus on details, allowing guests to relax and enjoy their visit.

Enhancing the Larkspur Experience with Travel Outlook, The Premier Hotel Call Center™

Travel Outlook’s proven success to high-quality services, along with Larkspur Landing's commitment to providing exceptional guest experiences, will enable Larkspur Landing to refine its guest service operations, improving communication from the very first point of contact. 

John Smallwood, President Travel Outlook - “We are thrilled to partner with Larkspur Landing, a trusted name in extended-stay accommodations,” said John Smallwood, President of Travel Outlook. 

“With Travel Outlook’s proprietary sales training approach – developed in jointly with Forbes and the Kennedy Training Network – Larkspur Landing will ensure every guest call is handled with professionalism and care, leading to seamless communication, enhanced customer interactions, streamlined operational efficiency, and higher booking conversion rates across all properties.” 

Using Travel Outlook's expertise in voice reservations and guest service excellence, Larkspur Landing will be able to elevate guest satisfaction and operational success by integrating state-of-the-art call center services with a personal touch and advanced technology.

For additional information on Travel Outlook, the premier hotel call center™:

John Smallwood – President, jsmallwood@traveloutlook.com (844) 872-8356

About John Smallwood, President of Travel Outlook

A veteran in the hospitality industry, John has owned, developed, and managed hotels for many years.  After earning a BBA from New Mexico State University, he started his career with AT&T, gaining invaluable insight and experience in the early years of the data revolution.  His experience in technology and hospitality merged in his development of Travel Outlook, the world-class hospitality contact center.  More recently, he has branched out with the creation of ExpressRez, the premier contact center for the Bed and Breakfast industry, and with the creation of Annette (formerly “Bella” by Travel Outlook), the first AI-powered voice bot for the hotel industry.

Travel Outlook is an innovative, custom off-site central reservations office (CRO) service that serves as either a primary or overflow reservations department for hotels. Travel Outlook utilizes industry-leading talent combined with hospitality-specific AI-powered technology (Annette, The Virtual Hotel Agent™) to enhance customers’ voice channels and increase conversion rates.

Given its progressive approach to the voice channel – in terms of performance, training, transparency, testing and the tools used to measure performance – Travel Outlook, the premier hotel call center™ is the leading voice reservations team in hospitality. Travel Outlook's valued client list includes Viceroy Hotel Group, Curator Hotels and Resorts, Outrigger, KSL Resorts, Proper Hospitality Group, Atlantis, The Irvine Company, Sage Hospitality, Noble House Hotels, HEI Hotels, Pyramid Global, and many others. Travel Outlook's team and approach increases sales conversion and helps to create more effective voice communication between hotels and their guests, resulting in improved social scores in addition to increased voice channel revenue. 

www.traveloutlook.com

Larkspur Landing offers extended-stay accommodations designed for today’s modern traveler. With locations in Northern California and the Pacific Northwest, each property is carefully crafted to deliver the comfort and convenience of home combined with modern services and amenities. Whether it’s for a week full of meetings or a long-term business project, Larkspur Landing provides thoughtful touches that make every stay a productive and relaxing experience. 

Media Contact: Raul Vega, President, LEVEL 5 Hospitality, LLC. vega@level5hospitality.com